PURPOSE

The Partner Support Administrator provides foundational operational support to ShipStation Integral partners by delivering responsive service, accurately processing operational requests, and assisting with routine partner inquiries.

Reporting to the Team Lead or Manager of Partner Support, this role follows established procedures to complete operational work, maintain accurate records, and support a consistent, high-quality partner experience.

The Partner Support Administrator builds foundational knowledge of company products, technology, and business operations while developing the skills necessary for progression within the Partner Support career path.

Key Responsibilities

Partner support

— Respond to routine partner inquiries by providing timely, professional, and accurate support.

— Complete operational requests in accordance with established procedures, service standards, and departmental guidelines.

— Maintain ownership of assigned work through completion while ensuring accurate documentation and timely follow-up.

— Escalate non-standard, complex,



or policy-related issues to the appropriate resource while maintaining clear communication with partners.

— Build responsive, professional relationships that foster partner confidence and trust.

Partner enablement

— Provide basic education on company products, services, operational processes, and available self-service resources.

— Reinforce established procedures and direct partners to appropriate resources or support channels.

— Assist partners in navigating systems, tools, and standard business processes.

— Promote accurate use of company resources to support successful partner interactions.

Product & technology support

— Develop foundational knowledge of company products, technology platforms, operational tools, and business processes.

— Utilize CRM, case management, and other business systems to accurately process partner requests.

— Identify system issues or recurring problems and commu

📌 Partner Support Administrator (Monterrey)
🏢 Worldwide Express
📍 Monterrey