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Bilingual Technical Support Executive

We are looking for a Bilingual Technical Support Executive to provide first-level technical support and customer service to clients using Electronic Shelf Label (ESL) solutions.

KEY RESPONSIBILITIES

- Provide technical support and assistance to customers.
- Diagnose and troubleshoot technical issues.
- Provide support for hardware, software, and connectivity-related incidents.
- Create, manage, and follow up on support tickets through resolution.
- Guide users on the proper operation and use of equipment.
- Escalate complex technical issues to the appropriate support level when necessary.

REQUIREMENTS

- 1–3 years of experience in technical support, help desk, call center, or customer service.
- Technical High School Diploma in Electronics, Computer Systems, Telecommunications, or a related field (certification required).
- Basic to intermediate knowledge of electronics.
- Knowledge of IP, Wi-Fi, Ethernet,



and wireless communication.
- Experience using ticketing systems, CRM platforms, or remote support tools.
- English level C1 – oral and written (mandatory).

WE OFFER

- $18,000 MXN gross monthly salary
- Statutory benefits from day one
- Additional company benefits
- Professional development and growth opportunities

WORK SCHEDULE

- Monday to Sunday | 9:00 AM – 6:00 PM
- On-site Monday through Friday
- Saturday or Sunday working remotely
- One rotating day off between Saturday and Sunday
- Availability to work rotating shifts (day, evening, and night shifts)

LOCATION Miguel Hidalgo, Mexico City (CDMX)

5 minutes from San Joaquín Metro Station – Line 7

Sueldo: Hasta $18,000.00 al mes

Pregunta(s) de postulación

- ¿Cuál es tu pretensión salarial deseada?
- ¿Nivel de ingles?

Escolaridad:
- Licenciatura trunca o en curso (Deseable)

Experiencia:
- Soporte Técnico : 1 año (Obligatorio)

Idioma:
- Inglés C1 (Obligatorio)

Lugar de trabajo: Empleo presencial

📌 Bilingual technical support (Miguel Hidalgo)
🏢 Kínvori
📍 Miguel Hidalgo