About our client

We are currently working with a leading Mexican consumer-services company with a strong national presence and a large, multi-site operation that seeks a Deputy CEO to strengthen its senior leadership team. The company is looking for a highly experienced executive with a focus on operational excellence, customer experience, organizational performance, and long-term growth. As Deputy CEO, you will oversee the day-to-day operation of the business, with responsibility for customer experience, people, locations, processes, and service delivery, ensuring operational consistency, efficiency, high service standards, and quality performance across its entire footprint.

The position is based in Mexico City.

What the job involves

- Oversee the end-to-end operations of a large, multi-site consumer-services business

- Lead a large operational organization, establishing clear accountability, performance standards, and execution discipline

- Ensure consistently strong customer experience and quality of service across the organization

- Drive operational efficiency, productivity, service quality, and profitability through improvements in processes and execution

- Establish and monitor operational KPIs and translate performance into concrete improvement initiatives

- Lead and develop regional, site-level,



and frontline leadership teams

- Identify operational gaps and implement solutions that improve the effectiveness and scalability of the organization

- Drive standardization and best practices across the company's different locations and operations

- Lead transformation and professionalization initiatives

- Partner closely with commercial and corporate functions while maintaining a clear focus on operational execution

- Serve as senior operating partner to the president and board, providing strong judgment and accountability for the company's day-to-day performance

Who we are looking for

- Experience in consumer services, hospitality, restaurants, healthcare, retail, or similar industries

- Proven track record managing large, multi-site consumer-facing operations and teams

- Bachelor’s degree in business administration, economics, industrial engineering, or similar field

- Strong focus on customer experience, operational performance, productivity, and service quality

- Proven experience transforming, professionalizing, or scaling organizations

- Strong commercial judgment and hands-on operational mindset

- Excellent communication skills, decisive and strategic professional

📌 CEO for Leading Consumer Services Company, Mexico City, Mexico (Ciudad de México)
🏢 Per
📍 Ciudad de México