Chemours is seeking a Customer Excellence Representative to join our growing team.

At Chemours, our people are redefining how the world thinks of chemistry by approaching everything we do with a commitment to delivering Trusted Chemistry that creates better lives and helps communities thrive. That begins with how we use our science, data, and unmatched technical expertise to develop market-leading products with the highest levels of performance, sustainability, and safety in the industry.

Responsabilities:

- Perform customer order fulfillment services with SOX compliance, FSOP and import/export requirements.
- Manage the end-to-end Order-to-Cash process, including:
- Onboard New Customers | Process customer orders and returns.
- Developing and managing customer relationships working with Supply Chain and sites on orders.
- Initiate Customer complaint investigations as needed | Follow up on invoice/AR disputes.
- Implement pricing | Manage desk in accordance with internal control requirements.
- Provide information to sales team based on customer input.
- Support sales team for payment collection, issuing invoice and other required documents to the customer.
- Responsible for the invoice information in customer portal.
- Establish/Maintain Customer "Masters", Product "Masters" and Tables in Support of other Master Data.
- Collect, maintain and communicate information to appropriate parties for fulfillment, logistics, and documentation to support delivery planning and execution processes.
- The information includes:



order data (customer preferences, history, status, delivery requirements, etc.), warehouse and transportation data, and delivery data.
- Participate and drive simplification initiatives that streamline work processes and improve customer experience.
- Work on initiatives to improve Chemours’ business process/tools platform.

Requirements:

- Bachelor’s degree or above
- 4+ years of relevant work experience, or education equivalent
- Fluence written and oral communication in Spanish and English
- Customer-centric mindset with high-level customer care/focus experience
- Strong interpersonal and communication skills to link different departments and deliver the result
- Teamwork, collaboration, and ability to interact at all levels of the organization and solve problems
- Proactive and be able to work under pressure
- Well organized and good documentation skills
- Demonstrated ability to effectively manage multiple priorities in a dynamic fast-paced environment
- Advanced skills in Microsoft Office suite

The following is preferred for this role:

- Experience in a customer service role within the chemical or manufacturing industry
- Good commercial acumen knowledge (International Trade, Import & Export shipment process & documentation, Customs & Tax)
- Prior knowledge and experience in SAP, SFDC, and Salesforce.com

Incentivos:
- Caja de ahorro
- Estacionamiento de la empresa
- Seguro de vida
- Vales de despensa

Lugar de trabajo: remoto híbrido en Miguel Hidalgo, CDMX

📌 Customer Excellence Representative | AP-AR (Miguel Hidalgo)
🏢 The Chemours
📍 Miguel Hidalgo