At Intugo, we partner with a foreign company specializing in healthcare revenue cycle management (RCM) and technology-enabled patient services. We are currently seeking a Contact Center Specialist who will serve as the first point of contact for patients and customers, providing professional support, coordinating appointments, resolving inquiries, and helping deliver a positive patient experience.

Key Responsibilities

- Answer high-volume inbound calls from patients, providers, and healthcare consumers in a professional and courteous manner.

- Schedule, reschedule, and cancel patient appointments.

- Provide accurate information regarding healthcare services, providers, locations, and procedures.

- Verify patient demographics, insurance information, and registration details.





- Meet performance expectations for quality, productivity, attendance, and service levels.

Requirements

- Bachelor's Degree

- Strong verbal and written communication skills.

- Strong problem-solving skills and a customer-focused mindset.

- Previous experience in customer service, contact centers, healthcare, or patient access.

Compensation & Benefits

- Monthly Salary: $19,500 MXN

- Payment: Weekly.

- Legal benefits.

- 30 days of Christmas bonus.

- Food vouchers.

- Private medical insurance.

Position Details

- Employment Type: Full-time

- Location: Guadalajara

📌 Customer Service in Healthcare (Centro)
🏢 Intugo México
📍 Centro