Marketcall Inc. is a lead generation agency, media company, and affiliate network with focuses in several verticals. Marketcall operates mainly on a pay-per-call performance model, meaning that our clients pay only for qualified prospects that are generated either through internal or external marketing solutions. Our clients are insurance brands and agencies, financial services providers, legal service providers, and home improvement contractors seeking lead generation.

Marketcall is looking for a Customer Success Specialist to support PolicyMatcher, our platform for insurance agents and agencies purchasing high-intent inbound Final Expense calls.

In this role, you will work directly with U.S.-based insurance professionals, helping them onboard, manage their campaigns, understand platform functionality, resolve issues, and get the most value from PolicyMatcher. We are looking for someone who is proactive, organized, comfortable communicating with customers, and able to work in a fast-paced performance marketing environment.

Responsibilities

- Onboard new PolicyMatcher customers and guide them through the platform.
- Help customers set up and manage their campaigns.
- Assist with targeting, schedules, budgets, bids, call routing, and account settings.
- Respond to customer questions via email, chat, and phone.
- Help clients understand call activity, campaign performance, account balances, and billing.
- Troubleshoot campaign, account, call routing, and platform-related issues.
- Review customer concerns related to call quality and coordinate investigations with internal teams.
- Proactively contact customers who may need assistance or have become less active.




- Build strong relationships with insurance agents and agency owners.
- Help improve customer retention and encourage continued platform usage.
- Identify opportunities to grow existing customer accounts when appropriate.
- Collect customer feedback and communicate recurring issues and feature requests internally.

Qualifications:

- Strong written and spoken English.
- Previous experience in customer success, account management, customer support, sales support, or a similar client-facing role.
- Excellent communication skills.
- Ability to communicate confidently and professionally with U.S.-based clients.
- Strong problem-solving skills and the ability to handle customer concerns calmly and efficiently.
- Comfortable learning new software platforms and explaining technical concepts to customers.
- Highly organized with strong attention to detail.
- Ability to manage multiple customer conversations and priorities at the same time.
- Comfortable working in a fast-paced performance marketing environment.

Compensation:

MXN 25,000 per month + performance-based bonuse

Why work for us?

You’ll join a leading performance marketing company and work directly with a growing insurance technology product serving U.S. insurance professionals.

This role provides an opportunity to develop experience across customer success, insurance, lead generation, performance marketing and account management while working closely with multiple teams across Marketcall.

Ready to grow with us? Apply today and let’s talk.

Job Type: Full-time

Education

- Bachelor's (Preferred)

Experience:
- Account management: 2 years (Preferred)

Work Location: In person

📌 Customer Success Specialist (Ciudad de México)
🏢 Marketcall
📍 Ciudad de México