Inside Sales Supervisor Position Type: Full-Time, Remote

Working Hours: U.S.

Business Hours

About the Role We’re looking for an Inside Sales Supervisor to help manage and grow the day-to-day sales operation while leading a small sales/customer service team. You’ll work directly with company leadership and own the sales lifecycle from inbound inquiries through quoting, closing, shipping coordination, and post-sale follow-up. You’ll also coach a two-person support team, delegate tasks, and help ensure customers receive a strong experience throughout the sales process.

This is a high-autonomy, startup-like environment suited to someone who is confident speaking with customers, enjoys coaching a small team, and is comfortable solving different problems each day. What You’ll Own Inbound Sales & Customer Communication - Answer incoming calls and emails from current customers and leads.

- Demonstrate strong knowledge of the company’s products.
- Determine the appropriate next steps for each customer inquiry. Sales & Closing - Manage customer inquiries throughout the sales process.
- Prepare quotes and close orders.
- Answer customer questions and complete required paperwork.
- Take ownership of opportunities from inquiry through close. Lead Follow-Up - Maintain long-term leads through consistent and proactive follow-up.
- Keep opportunities moving forward through timely communication.
- Identify when additional team support or follow-up is needed. Team Leadership & Delegation - Coach a two-person sales/customer service support team on customer communication.
- Delegate tasks to team members when appropriate.




- Help the team stay organized and responsive to customer needs. Post-Sale Coordination - Monitor the post-sale process and shipping experience.
- Help resolve issues and ensure customer satisfaction.
- Maintain strong customer relationships after the sale.

Required Experience & Skills - Strong sales and customer communication skills.

- Comfortable working remotely and independently.
- Comfortable spending up to half of the day on the phone.
- Self-motivated, detail-oriented, and resourceful.
- Strong communicator who can manage multiple priorities.
- Experience in sales, customer support, and managing a small team is preferred.
- Familiarity with Google Workspace and Microsoft Office is a plus.
- Familiarity with public safety training or firearms industry products is a plus but not required.
- No formal education or specific experience requirements.

What Makes

You a Strong Fit - You take ownership of the entire sales process rather than focusing only on individual tasks.

- You’re confident speaking with customers and handling sales conversations.
- You’re persistent and organized when managing long-term leads.
- You enjoy coaching and supporting a small team.
- You’re comfortable making decisions independently in a high-autonomy environment.
- You’re resourceful and able to solve unexpected problems.
- You’re proactive and interested in helping shape a growing company rather than simply executing assigned tasks.

Interview

Process 1.

Initial

Application

2.

Spark Hire

One-Way Video Interview

3.

Client

Interview

4.

Offer

Stage

📌 Inside Sales Supervisor (México)
🏢 Pavago
📍 México