Summary

Location: Mexico City, Insurgentes

Contract Type: This role is based in Mexico City, Insurgentes. Novartis is unable to offer relocation support: please only apply if accessible.

Reimagining Medicine Starts With Our People

Are you passionate about creating innovative learning experiences that drive business transformation and capability growth? We are seeking a Learning Program Manager to help shape and deliver impactful learning journeys that build AI fluency, leadership effectiveness, and transformation capabilities across our organization.

Reporting to the Director, AI Learning & Leadership Programs, this role will lead the design, development, maintenance, and continuous improvement of engaging, learner-centered curriculum and learning assets. Partnering with subject matter experts, business leaders, vendors, and cross-functional teams, you will translate complex concepts into practical, high-quality learning experiences that enable employees to develop critical skills and apply them effectively in their roles.

This is an exciting opportunity for a learning professional who combines instructional design expertise, strategic thinking, and operational excellence with a passion for innovation, including the use of AI-enabled learning solutions.

Key Responsibilities

- Design and develop role-based learning journeys that support capability growth from awareness through application, reinforcement, and demonstrated proficiency.
- Translate subject matter expertise into engaging learning solutions, including e learning modules, workshops, simulations, playbooks, leader guides, job aids, and facilitator materials.
- Apply adult learning principles, human-centered design methodologies, accessibility standards, and best practices in instructional design.
- Ensure curriculum consistency, usability,



and alignment with established design frameworks for AI, leadership, and transformation programs.

Content Management & Continuous Improvement

- Maintain curriculum maps, content inventories, version control processes, and content governance practices.
- Continuously improve learning assets based on learner feedback, performance data, adoption metrics, and evolving business needs.
- Identify opportunities to streamline content libraries and reduce duplication across learning programs.

Program Delivery & Stakeholder Collaboration

- Partner with subject matter experts, facilitators, business leaders, and vendors to support the timely development and deployment of learning solutions.
- Coordinate learning development activities and ensure readiness for program launches and ongoing delivery.
- Support learning operations, including vendor management, purchase order coordination, budget tracking, and documentation.

Measurement & Innovation

- Incorporate measurement strategies to assess learner engagement, knowledge retention, confidence, and behavioral application.
- Leverage AI-driven learning approaches to enhance personalization, learner experience, and program effectiveness.
- Use data and stakeholder insights to recommend improvements that increase business relevance and learning impact.

Essential Requirements Education

- Bachelor's degree in Learning & Development, Instructional Design,



Organizational Development, Business, Communications, Healthcare, Digital Learning, or a related field.

Experience

- 4+ years of experience in instructional design, curriculum development, learning experience design, leadership development, capability building, or related learning functions.
- Proven experience developing learning solutions for business audiences, including workshops, digital learning, facilitator guides, playbooks, and performance support tools.
- Experience transforming complex subject matter into practical, engaging, learner centered content.
- Experience coordinating multiple stakeholders and managing projects in fast-paced environments.

Knowledge & Skills

- Strong expertise in instructional design methodologies and adult learning principles.
- Excellent curriculum development, content creation, stakeholder management, and project coordination skills.
- Ability to manage multiple priorities while maintaining a high level of quality and attention to detail.
- Strong written and verbal communication skills with the ability to influence across functions and levels.
- Experience working with learning technologies and digital learning platforms.
- Strong analytical skills with the ability to interpret feedback and learning metrics to drive continuous improvement.

Preferred Qualifications

- Experience supporting AI literacy, digital transformation, leadership development, pharmaceutical commercial capabilities, or enterprise-wide learning initiatives.
- Certification or coursework in Instructional Design, ATD/CPTD, Human-Centered Design, Learning Analytics, or related disciplines.
- Experience working across integral or cross-functional organizations.
- Fluent English

📌 Learning Program Manager (Ciudad de México)
🏢 Novartis
📍 Ciudad de México