About the Company: Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune General 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

About the Role: Genpact is urgently looking for a strong Consultant for one of our precious clients in Brazil. If you are interested kindly share profile at [email protected]

There are 3 open positions in Network Engineering.

Position-1

Title: Network Engineer (Wi-Fi)

Location: Guadalajara, Mexico (Onsite)

Duration: Fulltime

Role Overview The Networks Engineer – Wi-Fi Technology is a dedicated wireless specialist responsible for resolving wireless access issues across THE CLIENT's estate, including the operational technology (OT) network environments within manufacturing plants and warehouses. The role is focused on access point health, service restoration and wireless coverage quality.

One position is being established in Mexico.

Key Responsibilities:

- Dedicated responsibility for handling wireless access issues across the THE CLIENT estate.
- Handling network latching issues for wireless access points.
- Handling issues emerging in OT network devices relating to access, signal strength, dark spots and dropped connections.
- Access point health monitoring, restart and service restoration.
- Supporting the ongoing project to swap Cisco access points for Juniper access points, expected to complete by end of 2026.

Environment & Engagement Context

- Juniper MIST is the go-forward wireless standard. The estate is currently mixed, with Cisco Meraki and Cisco Aironet access points still in place pending the refresh.
- The Cisco-to-Juniper access point swap programme is expected to conclude by end of 2026. THE CLIENT plans to retain the existing project participants until the projects are concluded, so no additional project support is required from this role beyond business-as-usual operations.
- The Network team is supported by the Client Services team, which handles last-mile networking, servers, the OT environment and end-user device issues. Client Services staff understand PLCs and manufacturing equipment, cover Ethernet, basic networking and basic wireless, and manage iPads and handheld devices. This role therefore focuses on wireless engineering depth rather than first-line device support.

Required Skills & Experience:

- 4–7 years of experience in enterprise wireless network engineering and operations.
- Hands-on experience with cloud-managed wireless platforms — Juniper MIST and Cisco Meraki strongly preferred.
- Experience supporting legacy Cisco Aironet access points and controller-based WLAN architectures.
- Strong practical troubleshooting capability for wireless client association and authentication (latching) issues, roaming, co-channel interference and coverage gaps.
- Experience conducting wireless site surveys and heat mapping to identify and remediate dark spots.
- Working knowledge of 802.11 standards, RF fundamentals, 802.1X and WPA2/WPA3 enterprise authentication.
- Experience supporting wireless in industrial, warehouse or manufacturing settings, including awareness of OT network sensitivities.
- Familiarity with barcode scanners and handheld devices as wireless clients (for example Zebra scan guns).
- Professional working proficiency in English and Spanish.

Preferred Qualifications

- Prior involvement in a large-scale access point refresh or vendor migration programme.
- Understanding of IT/OT network segmentation and the firewall boundary between IT and OT.




- Exposure to AI-driven wireless assurance tooling such as Juniper Mist AI / Marvis.
- Willingness to travel to plant and warehouse sites as required.

Education & Certifications:

- Bachelor's degree in Computer Science, Telecommunications, Electronics Engineering or a related discipline.
- CWNA (Certified Wireless Network Administrator) or Cisco CCNA Wireless / equivalent (desirable).
- Juniper Mist AI certification (desirable).

Position - 2

Title: Network Engineer (Voice)

Location: Guadalajara, Mexico (Onsite)

Duration: Fulltime

Role Overview The Networks Engineer – Voice and Telephony is responsible for the operation and support of THE CLIENT's Cisco-based unified communications platform, covering call manager administration, VOIP endpoint assignments and SIP trunk connectivity.

One position is being established in Mexico.

Key Responsibilities:

Handling issues related to

- Cisco Unified Call Manager (CUCM).
- VOIP assignments.
- SIP trunks.

Required Skills & Experience †

- 4–7 years of experience administering and supporting enterprise voice and unified communications platforms.
- Hands-on Cisco Unified Communications Manager administration: user and device provisioning, dial plan configuration, partitions and calling search spaces, and call routing troubleshooting.
- Practical experience with VOIP endpoint registration, extension mobility and softphone deployment.
- Working knowledge of SIP signalling and SIP trunk configuration, including troubleshooting with carriers and interpreting SIP traces.
- Understanding of voice quality fundamentals: QoS, codecs, jitter, latency and packet loss, and the ability to diagnose call quality complaints end to end.
- Familiarity with voice gateways, MGCP/H.323 and analogue interfaces for legacy plant equipment.
- Experience operating within an ITIL-aligned incident and change management process.
- Professional working proficiency in English and Spanish.

Preferred Qualifications †

- Exposure to Cisco Unity Connection voicemail and Cisco Unified Contact Center.
- Experience with Microsoft Teams telephony or Direct Routing, and awareness of migration paths from on-premise CUCM.
- Experience supporting voice services across manufacturing plant and warehouse sites, including overhead paging or intercom integration.
- Packet capture and analysis skills (Wireshark) applied to voice troubleshooting.

Education & Certifications †

- Bachelor's degree in Computer Science, Telecommunications, Electronics Engineering or a related discipline.
- Cisco CCNP Collaboration or CCNA Collaboration (desirable).
- ITIL Foundation certification (desirable).

Position - 3

Title: Network Engineer (WAN)

Location: Guadalajara, Mexico (Onsite)

Duration: Fulltime

Role Overview The Networks Engineer – WAN is the senior technical lead for THE CLIENT's wide area network architecture and perimeter security estate. The role owns WAN design direction and acts as escalation lead for issues spanning firewalls, load balancing, and inline inspection and protection services — including the firewall boundary separating the IT and OT networks.

One position is being established in Mexico.

Key Responsibilities

Responsible for WAN architecture and lead for handling issues related to:

- WAN connectivity across an estate of approximately 50–60 Dedicated Internet Access (DIA) circuits.
- Next-Generation Firewalls (NGFW).
- Load balancers.
- Deep Packet Inspection (DPI).
- Intrusion Prevention Systems (IPS).




- Data Loss Prevention (DLP).
- Issues relating to the firewall separating the IT and OT networks.
- Supporting the ongoing project to swap Cisco ASA firewalls for Palo Alto NGFWs, expected to complete by end of 2026.

Environment & Engagement Context

- Palo Alto is the go-forward perimeter standard, with Prisma Access providing secure remote connectivity. Cisco ASA firewalls remain in the estate pending the refresh.
- The Cisco ASA to Palo Alto NGFW migration is expected to conclude by end of 2026. THE CLIENT plans to retain the existing project participants until the projects are concluded, so no additional project support is required from this role beyond business-as-usual operations.
- The Network team is supported by the Client Services team, which handles last-mile networking, servers, the OT environment and end-user device issues. Client Services staff understand PLCs and manufacturing equipment, cover Ethernet, basic networking and basic wireless, and manage iPads and handheld devices.

Required Skills & Experience †

- 8–12 years of enterprise network engineering experience, with demonstrated ownership of WAN architecture at a multi-site organisation.
- Expert-level Palo Alto NGFW experience: security policy design, App-ID, URL filtering, Threat Prevention, NAT, VPN and Panorama centralised management.
- Hands-on experience with Palo Alto Prisma Access or comparable SASE / cloud-delivered security platforms.
- Working experience administering and migrating away from Cisco ASA firewalls.
- Strong routing and WAN fundamentals: BGP, OSPF, dynamic routing over DIA circuits, path selection and failover design.
- Experience managing a distributed circuit estate at scale, including carrier management and escalation.
- Practical experience with load balancers, IPS, DPI and DLP technologies.
- Demonstrated understanding of IT/OT segmentation, Purdue model concepts and the security considerations of firewalling industrial control networks.
- Experience leading firewall migration or network refresh programmes, including cutover planning and rollback.
- Professional working proficiency in English and Spanish.

Preferred Qualifications †

- Exposure to SD-WAN design and deployment.
- Experience in a manufacturing or food production environment with plant-floor network responsibilities.
- Familiarity with network automation and configuration management (Ansible, Python, Palo Alto XML API).
- Experience producing WAN architecture documentation and standards in a low-documentation-maturity environment.

Education & Certifications †

- Bachelor's degree in Computer Science, Telecommunications, Electronics Engineering or a related discipline.
- Palo Alto Networks Certified Network Security Engineer (PCNSE) (strongly desirable).
- Cisco CCNP Enterprise or CCIE (desirable).
- ITIL Foundation certification (desirable).

Best Regards,

Manohar Swamy

DTAI Hiring Team, Genpact

E: [email protected]

Connect on LinkedIn:

Equal Opportunity Statement: Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training..

📌 Network Engineer (Guadalajara)
🏢 Genpact
📍 Guadalajara