Network/Telecom Admin Voice Senior

Requirements

- Hands-on experience with SIP protocol, particularly in troubleshooting and technical support.

- Experience working with multiple agent connectivity platforms, including Cisco, Avaya, RingCentral, Mitel, and others.

- New Integrations / Implementation

- L2 Support / Troubleshooting

- Configure and troubleshoot SIP trunks, SIP signaling, call routing, RTP/media streams, DTMF, and DID/phone-number routing.

- Support both inbound and outbound voice call flows.

- Strong understanding of SIP call flows and common SIP methods/responses.

- Experience configuring and troubleshooting SIP trunks, SBCs, PBXs, and contact-center platforms.

Responsibilities





- Support call-transfer scenarios between AI Agents and contact-center agents/queues.

- Work with customer network and telephony teams to define connectivity requirements and resolve integration issues.

- Participate in technical discovery sessions to understand the customer's existing telephony architecture and recommend the appropriate voice integration approach.

- Support testing, UAT, production deployment, and post-go-live troubleshooting.

- Produce technical

Required Languages

English advanced

Possible Job location(s)

Remote-Hybrid / Mexico

📌 Network/Telecom Admin Voice Sr (Guadalajara)
🏢 SOFTTEK
📍 Guadalajara