We are looking for an experienced Operations Manager to lead a high-volume Contact Center operation, with a strong focus on team management, service levels, and business results.

Location: Benito Juárez, Mexico City

100% on-site

Schedule: Monday to Friday, primarily overnight.

Key Responsibilities

- Lead day-to-day Contact Center operations.
- Manage teams and ensure achievement of operational targets.
- Monitor KPIs, SLAs, productivity, and service levels.
- Identify performance gaps and implement improvement actions.
- Track and report operational results.

Requirements

- Bachelor’s degree in Business Administration or a related field; completed degree preferred.
- 4–5 years of experience as an Operations Manager in a Contact Center.
- Experience managing high-volume operations and teams.
- Strong knowledge of KPIs, SLAs, and performance management.
- Experience in assistance services is preferred.
- Advanced English (C1–C2).

- Compensation & Benefits

- MXN 60K gross per month.
- Benefits above statutory requirements.

📌 Operations Manager – Contact Center | Advanced English (Benito Juárez)
🏢 htnexusmx
📍 Benito Juárez