? WE ARE HIRING | PROJECT MANAGER & SERVICE DELIVERY (L2 IT SUPPORT)

We are looking for a Mid-Level Project Manager / Service Delivery Coordinator with a commercial mindset and a solid technical foundation to lead L2 IT Support operations, manage SLAs, build strong client relationships, and identify growth opportunities within existing accounts.

Key Requirements

- Experience: 2 to 4 years of experience as a Project Manager, Service Delivery Coordinator, or Lead in IT Support environments.
- Service Delivery & • ITIL:

Hands-on experience with L2 technical support operations, Incident & • Problem Management, SLA/KPI tracking, and ITIL best practices.

- Technical Background: Fundamental understanding of IT infrastructure (Networks, Servers, Cloud basics) and ITSM ticketing tools (Jira Service Management, ServiceNow, ZenDesk, etc.).
- Client & • Commercial Management:

Strong interpersonal skills to manage client relations, ensure operational delivery,



and identify account expansion opportunities (upselling/cross-selling).
- Team Leadership: Experience coordinating and guiding L1/L2 technical support engineers.
- Language Proficiency: Fluent English (required for seamless communication with U.S. teams and stakeholders).
- Travel & • Visa:

Valid U.S. Visa and full availability to travel to the U.S. once a month.
- Location & • Contract:

Must currently reside in Mexico. 100% Payroll employment (Nómina).

? Compensation & • Benefits:

- Net Salary: $40,000 MXN net (libres) per month (100% Payroll scheme / Nómina).
- Continuous long-term projects and clear professional growth opportunities.

? Send your updated CV to: [email protected] Subject: Project Manager – Service Delivery

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📌 Project Manager IT Support (México)
🏢 Cognisap
📍 México