Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionAs a Customer Service Manager at Thermo Fisher Scientific, you'll contribute to delivering exceptional customer experiences while supporting operational excellence across our organization.
You'll manage and develop teams to ensure effective order management, customer support, and process improvement initiatives.
In this role, you'll collaborate with cross-functional partners including Sales, Supply Chain, Finance, and Operations to optimize service delivery and enhance customer satisfaction.
This role offers the opportunity to make a meaningful impact by enabling our customers to make the world healthier, cleaner, and safer through innovative scientific solutions.REQUIREMENTSAdvanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in customer service leadership, including people management of teams of 10+ employeesPreferred Fields of Study: Business Administration, Supply Chain Management, or related fieldProfessional certifications in Project Management, Six Sigma, or Process Improvement methodologies are advantageousDemonstrated success in operational excellence and process improvements in a customer service environmentStrong understanding of end-to-end order management processes and ERP systems (SAP, Oracle,



JDE)Excellent analytical and data-driven decision-making capabilitiesDemonstrated ability to develop and track key performance metrics and service level agreementsStrong communication and interpersonal skills with ability to work effectively across all organizational levelsExperience working in a matrix organizationStrong project management skills and ability to guide complex, cross-functional initiativesDemonstrated ability to build and maintain effective relationships with internal and external stakeholdersChange management experience and commitment to continuous improvementFocus on customer satisfaction and business objectivesProficiency in Microsoft Office suite and customer service technologiesExperience with quality management systems and compliance requirementsStrong problem-solving skills and ability to handle escalations effectivelyFluency in English required; additional language skills beneficialAbility to travel (typically 5-10% for regional positions)Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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📌 Customer Service Manager (Xico)
🏢 ThermoFisher Scientific
📍 Xico