We're looking for an experienced and customer-centric IT leader to drive service excellence, operational performance, and continuous improvement across our global IT support organization.This role goes beyond traditional Service Desk management.
We are seeking someone who takes ownership, challenges ineffective processes, influences teams across IT, and drives meaningful improvements that enhance both employee experience and business outcomes.What we're looking for:Experience with ITIL, ITSM practices and ServiceNowProven leadership in support, service delivery, or IT operationsCustomer-centric mindset and passion for service excellenceExperience driving process improvement and organizational changeStrong stakeholder management and cross-functional collaboration skillsAbility to lead with autonomy and deliver resultsFluent in EnglishThe ideal candidate:Builds trust and credibility across the organizationUses data and customer feedback to improve servicesBalances operational excellence with customer experienceChallenges the status quo and drives continuous improvementLeads high-performing teams and influences without direct authorityMexico City (On-site)General scope#J-*****-Ljbffr

📌 Helpdesk Manager (Xico)
🏢 ECOM Agroindustrial
📍 Xico