What You'll Do

- Partner with Account Executives to support the sales cycle from lead to quote and act as a backup for administrative and customer-facing activities when needed.

- Manage customer care activities for B2B accounts, ensuring timely follow-up and issue resolution.

- Own and coordinate MACD (Move, Add, Change, Disconnect) requests for existing services.

- Process small sales opportunities, including service upgrades, downgrades, renewals, and new services.

- Coordinate quotes with customers and internal teams, including Sales, Pre-Sales, Finance, Legal, and Sales Operations.

- Support deal closure activities, including provider registration, purchase orders (POs), contracts, NDAs, MSAs, addendums, and other required documentation.

- Partner with Sales Operations to ensure closed deals are converted into processed orders efficiently.

- Maintain accurate customer, opportunity, and activity records in Salesforce CRM.

- Escalate customer issues and coordinate cross-functional support as needed.

- Deliver a high level of customer service while managing multiple priorities and stakeholders.

Required Qualifications

- Associate's Degree or equivalent professional experience.

- 4-6 years of Customer Care experience supporting large B2B accounts,



or 3+ years in Sales Support, Junior Sales, Account Coordination, or Customer Care roles.

- Professional fluency in English and Spanish.

- Experience managing customer care and sales support processes.

- Experience handling quotes, service changes, customer requests, and deal coordination activities.

- Experience with MACD processes and commercial documentation follow-up.

- Salesforce CRM experience.

- Advanced Microsoft Office skills, particularly Excel, Word, PowerPoint, and Outlook.

- Strong analytical, mathematical, critical thinking, and problem-solving skills.

- Excellent written and verbal communication skills.

- Strong organizational, priority management, and customer-facing skills.

Preferred Qualifications

- Bachelor's Degree in Business Administration, Marketing, Communications, or a related field.

- Experience in both Sales and Customer Care functions.

- Enterprise or multinational B2B customer support experience.

- Experience coordinating contracts, purchase orders, and commercial documentation.

- Knowledge of Tableau BI.

- Experience working with cross-functional teams across multiple regions.

📌 Sales Support Specialist (México)
🏢 Praxis
📍 México