Job Posting Title

Salesforce Change Management and Training consultant

Long Term Contract

100% Remote

Role Overview and Core Responsibilities

- Conduct stakeholder assessments and detailed change impact analyses to identify affected groups, process changes, adoption risks, and required behavioral changes.
- Translate Salesforce, business process, and system changes into practical training and enablement plans that prepare users for successful adoption.
- Develop and execute change readiness approaches, including readiness criteria, checkpoints, and reinforcement activities aligned with program milestones.
- Define role-based training strategies for large-scale initiatives, including target audiences, delivery methods, training environments, materials, and knowledge checks.
- Deliver engaging training through live, virtual, on-demand, and blended formats, with an emphasis on hands-on learning and practical application.
- Partner with functional leaders, business partners, communications teams, and implementation partners to align stakeholder messaging, training, and enablement activities.
- Develop microlearning, self-paced digital content, onboarding resources, refresher training, and just-in-time learning for ongoing Salesforce enhancements.
- Maintain and update the training catalog to reflect evolving system capabilities, business processes, and user needs.
- Provide coaching and user support to strengthen proficiency, address resistance, and reinforce new ways of working.
- Evaluate training effectiveness, user readiness,



and adoption feedback to identify risks and recommend improvements.

Required Knowledge and Experiences

- Four or more years of experience in change management, training delivery, enablement, or a related discipline, with demonstrated experience supporting business process or technology transformation.
- Experience conducting change impact analyses and stakeholder assessments to identify process impacts, readiness needs, and adoption risks.
- Strong business process knowledge with the ability to understand detailed operational changes and translate them into clear, role-based training.
- Experience delivering training and facilitating learning across live, virtual, on-demand, or blended formats for diverse stakeholder groups.
- Strong project management, facilitation, presentation, and organizational skills, with the ability to manage multiple priorities and work independently in a dynamic environment.

Required Technical Skills

- Experience supporting Salesforce implementations, enhancements, or user adoption initiatives.
- Working knowledge of established change management frameworks, such as Prosci or ADKAR, and the ability to apply change principles to stakeholder readiness and adoption.
- Experience using Microsoft Office applications to develop presentations, training materials, documentation, and stakeholder resources.
- Experience developing or maintaining digital training materials, microlearning, knowledge checks, or self-paced learning content.

📌 Salesforce Change Management and Training consultant - 100% Remote (México)
🏢 Xforia Global Talent u0026 Technology Solutions
📍 México