At Altimetrik, we're one of the fastest-growing technology companies, combining people, creativity, and technology to drive digital transformation for leading organizations across Financial Services, Manufacturing, Healthcare, and Retail.

We're looking for a Senior Business Analyst to join a global organization and play a key role in driving business insights, reporting strategy, and analytics initiatives across customer operations.

In this role, you'll act as a strategic partner to business leaders, transforming complex data into actionable insights, executive-level dashboards, and recommendations that directly influence operational performance and customer experience.

What You'll Do

✅ Lead reporting and analytics initiatives from concept to implementation

✅ Design, develop, and govern business-critical KPIs and executive dashboards

✅ Analyze large and complex datasets to identify trends, risks, and opportunities

✅ Build scalable reporting solutions and automate manual processes

✅ Partner with stakeholders to support strategic decision-making

✅ Deliver forecasting, capacity planning, and operational performance analysis

✅ Drive continuous improvement across customer service and contact center operations

What We're Looking For

✔️ 7+ years of experience in Business Analytics, Reporting, Business Intelligence, or related fields

✔️ Advanced SQL skills and experience working with large datasets

✔️ Strong expertise in Tableau, Power BI, Excel, and data visualization best practices





✔️ Experience within Contact Center, Customer Experience, Customer Support, or Member Services environments

✔️ Knowledge of Workforce Management (WFM), forecasting, and capacity planning

✔️ Experience leading analytics projects and influencing business decisions

✔️ Strong communication skills with the ability to present insights to executive stakeholders

✔️ Experience working with Generative AI and Large Language Models (LLMs) is highly valued

Preferred Qualifications

⭐ Experience with Zendesk Analytics, SAS, or data warehouse environments

⭐ Background in operations analytics, customer support analytics, or workforce planning

⭐ Bachelor's or Master's degree in Business, Analytics, Statistics, Computer Science, Economics, or a related field

Why Join?

? High-impact role with strong visibility across the organization

? Fully remote work environment

? Opportunity to shape reporting strategy and analytics frameworks

? Collaborate with integral stakeholders and senior leadership

? Work on strategic initiatives that directly influence customer experience and business performance

? Altimetrik is an equal opportunity employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other status protected by applicable laws or regulations.

📌 Senior Business Analyst (México)
🏢 Altimetrik
📍 México