- Manage and monitor customer orders from receipt through delivery, ensuring timely and accurate fulfillment.

- Serve as a key point of contact for customers, providing timely support and resolving inquiries, concerns, and service issues.

- Coordinate with internal teams such as Sales, Operations, Supply Chain, Logistics, and Finance to ensure customer requirements are met.

- Follow up on order status, backorders, changes, cancellations, and delivery commitments.

- Investigate and resolve customer complaints and discrepancies, identifying root causes and implementing appropriate solutions.

- Maintain accurate customer and order information in ERP and other internal systems.

- Monitor customer service KPIs and prepare reports related to orders, delivery performance, and customer satisfaction.

- Support process improvements and identify opportunities to enhance the overall customer experience.

- Provide guidance and support to Customer Experience team members and assist with complex or escalated cases.

Job Requirements





- Bachelor’s degree in Business Administration, International Business, Supply Chain, Logistics, or a related field.

- 3–5+ years of experience in Customer Service, Customer Experience, Order Management, or a related position, preferably in a manufacturing environment.

- Advanced English communication skills, both written and verbal.

- Experience working with ERP systems; SAP experience is preferred.

- Strong knowledge of order-to-cash/customer order management processes.

- Advanced Excel skills and experience working with reports and data analysis.

- Strong problem-solving, organization, and communication skills.

- Ability to manage multiple priorities and work effectively with cross-functional teams.

- Customer-oriented mindset and ability to handle escalated or complex situations.

- Experience mentoring or providing guidance to junior team members is preferred.

📌 Senior Customer Experience Specialist-1574 (Zona metropolitana de San Luis Potosí)
🏢 PIP Global Safety
📍 Zona metropolitana de San Luis Potosí