ob description:

Bilingual Call Center Agent – Multiple Business Areas

On-site | Querétaro (Arboledas)
$14,000 MXN net + paid training

Scalepex is hiring full-time, long-term Bilingual Call Center Agents to join our team in Querétaro. This is a direct employment opportunity with Scalepex , offering stability, professional growth, and structured training.

We support U.S.-based clients across several business areas, including:

Legal services (law firms & client support)

Gas & Electricity services

Medical diagnostic clinics (appointment scheduling)

Sales Campaigns

Based on your experience, communication style, and strengths, you will be assigned to the business area where you can perform best and grow faster.

What you’ll do

Handle inbound and/or outbound calls in a professional call center environment

Provide customer service, scheduling, or sales support depending on your assigned area





Follow established scripts and quality standards

Accurately document all interactions in internal systems

Meet performance and productivity goals

Requirements
What we’re looking for

Advanced English

Full-time availability, 100% on-site (Arboledas, Querétaro)

Previous call center, customer service, or sales experience preferred

Comfortable working with call volume and performance metrics

Benefits
What we offer

$14,000 MXN NET

100% paid training

Per la

Stable, long-term employment as a Scalepex employee

Opportunity to grow within different business areas

Campaign assignment based on experience and operational needs.

Tipo de puesto: Jornada completa

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📌 Bilingual Customer Service Representative - Call Center (Ruben Jaramillo)
🏢 Scalepex
📍 Ruben Jaramillo