SAP Support Consultant – Advanced English – Remote (Europe & LATAM)
Location : Europe & LATAM

Work Model : Remote

Contract Type : Freelance

Allocation : Full Time

Language : Advanced English (C1 required)

Role Overview
We are looking for SAP Support Consultants to join an ongoing SAP application support service within a large healthcare environment.

This role is focused on first-level SAP support, providing operational assistance to end users, managing support requests, handling user administration activities, and ensuring the efficient resolution of incidents within SAP ECC/R3 environments.

The adecuado candidate will have experience working in SAP support environments, managing tickets, supporting users, handling authorizations, and collaborating with second and third-level support teams when escalation is required.

Responsibilities

Provide first-level support for SAP ECC/R3 environments.

Manage incoming tickets, incidents, and user requests.

Process and resolve standard support cases independently.

Perform incident triage and upscale complex issues to second and third-level support teams.

Manage user administration activities, including password resets, account unlocks, user creation, and role assignments.

Support authorization-related activities using existing roles and profiles.

Monitor interfaces, IDocs, batch input processes, and operational alerts.

Support recurring SAP FI period opening, closing, and locking activities.

Participate in internal and customer meetings.

Maintain accurate documentation of activities, incidents, and resolutions.





Ensure effective communication with users and stakeholders while maintaining high service levels.

Requirements

1–2+ years of hands-on SAP ECC/R3 support experience using SAP GUI.

Experience working in SAP support, helpdesk, service desk, or application support environments.

Experience with SAP user administration using SU01.

Basic understanding of role and authorization management using PFCG.

Experience with ITSM or ticketing tools, preferably ServiceNow.

Ability to work effectively in high-volume support environments handling multiple requests simultaneously.

Experience performing incident classification, triage, and escalation.

Experience supporting users with different levels of technical expertise.

Basic knowledge of SAP FI, including:

Company Codes

Fiscal Year Variants

Period Opening and Closing Activities

Strong communication and customer service skills.

Advanced English (C1 required).

Nice to Have

Previous experience in the healthcare sector.

Experience supporting hospital groups or organizations with multiple company codes.

Knowledge of IDoc monitoring, interfaces/EDI, and batch input processes.

Exposure to SAP MM or SAP SD environments.

German language skills.

Experience working in international support environments.

Benefits

Fully remote work model.

Full-time allocation.

Long-term opportunity based on service quality and performance.

International and collaborative environment.

Exposure to large SAP support operations.

Opportunity to work within the healthcare sector.

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📌 SAP Support Consultant – Advanced English – Remote (Europe & LATAM) - México (Santiago Mexquititlán Barrio 1ro.)
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📍 Santiago Mexquititlán Barrio 1ro.