Job Title: Active Directory Federation Services (ADFS) Customer Engineer (English Bilingual)

Job Description

Technical Products and Services (TPS):

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The general technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional.



And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Active Directory Federation Services (ADFS) Customer Engineer
JOB SUMMARY-
TheADFSCustomer Engineer serves as a trusted advisor to enterprise customers, providing technical guidance, migration support, and operational expertise acrossActiveDirectoryFederation Services (ADFS),ActiveDirectory, and Microsoft Entra ID. The role focuses on identity modernization, federation services, hybrid identity solutions, and security best practices.

Responsibilities

Design, deploy, configure, and support ADFS environments.

Lead ADFS upgrades, migrations, and modernization initiatives, including migrations to Microsoft Entra ID.

Configure and manage claims-based authentication, Access Control Policies, Relying Party Trusts, MFA integrations, and federation services.

Troubleshoot authentication, federation, certificate, and identity synchronization issues.

Support Active Directory architecture, authentication, trust relationships, and Entra Connect synchronization.

Assess and improve identity security posture through remediation of security findings and implementation of best practices.

Collaborate with customer infrastructure, security,



and architecture teams to deliver secure and compliant identity solutions.

Deliver technical guidance, knowledge transfer, and operational readiness support.

Qualifications
Advanced (Required)

ActiveDirectoryFederation Services (ADFS)

ADFSmigrations, upgrades, and modernization

Claims-based authentication and federation

Access Control Policies and Relying Party Trusts

Microsoft Entra Connect and Hybrid Identity

MFA integration and authentication troubleshooting

Certificate management and federation security

5+years of experience supporting ActiveDirectory and ADFS environments.

Experience delivering enterprise identity, federation, or hybrid identity projects.

Strong troubleshooting and problem-solving skills.

Experience working directly with customers in a consulting, advisory, or support capacity.

Intermediate (Required)

ActiveDirectoryDomain Services (AD DS)

Multi-domain and multi-forest environments

Authentication and trust design

Microsoft Entra ID (Free, P1, P2)

Identity synchronization and lifecycle management

ActiveDirectory security assessments and remediation

Preferred

Microsoft Defender for Identity

ActiveDirectoryCertificate Services (AD CS)

Entra Password Protection

Audit policy, event forwarding, and security monitoring

PowerShell automation

Preferred Certifications

SC-300: Microsoft Identity and Access Administrator

AZ-104: Microsoft Azure Administrator

Microsoft Certified Trainer (MCT)

MCSE (or equivalent experience)

CISSP or comparable security certification

#WFH
#LI-Remote
#ConcentrixCatalyst
Location: MEX Work-at-Home

Language Requirements:

Time Type:

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📌 Active Directory Federation Services (ADFS) Customer Engineer (English Bilingual)
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