CSC Generation in Mexico is seeking a Junior Workforce Analyst to optimize contact center staffing through real-time monitoring, forecasting, and reporting. You will support service levels, reduce abandonment, and collaborate with HR and operations to align schedules with business needs.
The role requires 1–2 years in data analysis or contact center ops, a high school diploma (bachelor’s preferred), strong Excel skills, and familiarity with WFM tools such as NICE or Verint.
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📌 Remote Bilingual Junior Workforce Analyst - Real-Time Staffing (Xico)
🏢 Lever
📍 Xico