Do you have a strong technical background in power generation, electrical systems, industrial automation, or renewable energy? Are you experienced in technical support, commissioning, troubleshooting and customer training? Are you self-driven and solution-oriented, with a passion for technology, innovation and sustainability?

At DEIF, we are currently looking for a full-time Service & Support Engineer based in Mexico City, Mexico.

DEIF is a worldwide leader in power efficiency, and we are on a journey to make a real difference in the world. We pursue an ambitious growth strategy and want to be a global trendsetter in power efficient products and solutions. We aim to be the go-to partner for efficient power management, renowned for our intelligent platforms and smart solutions.

About The Job The Service & Support Engineer will provide qualified technical support, commissioning, troubleshooting and training for DEIF control solutions used across generator sets, ATS and synchronisation systems, BESS, PCS, solar inverters, energy management systems and microgrids.

You will take ownership of technical cases from the initial assessment through to documented and verified resolution, working closely with customers, distributors, Sales, Product Management, Quality and R&D.;

This role combines remote technical support with hands-on field service and requires a structured, analytical and customer-focused approach. The idóneo candidate is comfortable working independently, solving complex technical problems and communicating clearly with both customers and internal teams.

The role requires approximately 60% travel per year, including service visits, commissioning, troubleshooting, customer training and other on-site activities.

Working Tasks and Responsibilities

- Providing daily technical support through phone, email, chat, ticketing and remote sessions, including participation in the service phone rotation when required.
- Specifying and configuring DEIF products together with Sales and other departments, and supporting standard applications from design review through on-site commissioning.
- Performing service visits for commissioning, replacement, upgrades,



troubleshooting and operational validation of controllers and connected equipment.
- Planning and executing FAT/SAT tests covering sequences, interlocks, protections, alarms, communications and customer acceptance criteria.
- Analyzing hardware, software, configuration and application issues, identifying root causes, defining corrective actions and confirming stable operation before closing cases.
- Creating service reports, procedures, technical notes, test records and training materials with clear evidence and traceability.
- Training customers, distributors and DEIF employees at basic and intermediate levels, while keeping course content and test equipment updated.
- Handling product quality cases, testing new and existing functionality, and providing structured feedback to Product Management, Quality and R&D.;
- Participating in product releases, cross-organizational projects and continuous improvement initiatives focused on service quality and user-friendliness.
- Working safely in industrial plants, electrical rooms and power-generation facilities while following required safety procedures and using the appropriate PPE.

What You’ll Bring

- Degree in Electronics, Electrical Engineering, Control and Automation, Mechatronics, Electromechanical Engineering, Energy or a related technical discipline.
- 3–4 years of experience in technical support, field service, commissioning, industrial automation, power generation, renewable energy or energy-storage systems.
- Strong practical experience working with electrical drawings, multimeters, laptops, configuration software and remote-support tools.
- Knowledge of power generation and control systems, including generator sets, AMF/ATS, synchronization, load sharing, frequency and voltage control, and island and parallel operation.
- Understanding of BESS,



inverters and microgrid applications, including BMS, PCS, EMS, meters, protections and energy-management systems.
- Experience with industrial communication protocols, particularly Modbus TCP and Modbus RTU over Ethernet/RS-485. Knowledge of CAN/J1939, IEC 61850, Profinet or comparable industrial protocols is desirable but not mandatory.
- Strong analytical and problem-solving skills, with the ability to systematically identify and resolve hardware, software, configuration, communication and application-related issues.
- Intermediate-to-advanced English, both written and spoken, for technical discussions, manuals, training, emails, reports and coordination with international teams.
- Strong general IT skills, with a valid driving license and passport, or willingness and ability to obtain them.
- Self-motivated and curious, with a structured and proactive approach to learning and problem-solving.
- Strong customer focus, communication skills, accountability and follow-through.
- Ability to work independently and as part of a team, including under pressure and in challenging field environments.
- Willingness to travel extensively within Mexico, occasionally internationally, and to remain several days on-site when required. Availability for planned or emergency work on some weekends or outside normal working hours is also expected.

Cover letters are encouraged as part of your application.

At DEIF, we are Winning Together!

We promise you'll experience a culture based on values such as Ambitions, Perspective, and Respect, where we are Winning Together. We are a global company and work in many different locations – however, we are all united by a wish to make our customers and colleagues succeed. You'll experience a highly professional work environment where continuous learning, empowerment, and collaboration are essential.

We are in a continuous process of developing new intelligent products and solutions that can contribute to accelerating the green transition.

Curious to learn more about the benefits of working at DEIF? Delve into the details by visiting our career page at https://career.deif.com.

📌 Service & Support Engineer (Ciudad de México)
🏢 Deif
📍 Ciudad de México