# Business Analyst – Internal Software at LexipolLexipol´s mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology. Their top-notch team works closely with law enforcement, fire, EMS, corrections, and local government professionals to tailor their solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift.Working at Lexipol means making a difference – day in and day out.* Mid* Other* B2B SaaS* Power BIMéxicoRemote## Responsibilities**The Work****What the Team Does**The Internal Software team at Lexipol manages and optimizes the suite of internal tools and systems that enable teams across the organization to operate efficiently. This group ensures that Lexipol’s internal technology stack is reliable, cohesive, and continually improving. Through vendor management, software lifecycle oversight, and system optimization, the team drives modernization, automation, and data consistency across business units — ensuring every department has the tools they need to deliver effectively.**What This Role Will Do**The Business Analyst – Internal Software serves as the bridge between internal business stakeholders, IT, and the Internal Software team. This role translates business requirements into clear software and workflow specifications, manages system documentation, and oversees vendor and lifecycle processes. The analyst partners closely with the Director of AI Product and Automation and development team to identify and implement opportunities for automation, integration, and modernization. They ensure Lexipol’s software ecosystem remains efficient, scalable, and aligned with organizational goals. This role is 70% focused on finding the right solutions through requirements and analysis, and is 30% focused on ensuring that solutions are delivered effectively through planning, coordination, and execution**This is done through working in these areas of focus:**Key Performance Objective #1 (20%) – Software Lifecycle & Vendor Management* Coordinate renewals, upgrades, evaluations, and deprecations of software tools across the organization.* Maintain strong relationships with vendors, ensuring Lexipol receives maximum value and compliance.* Manage vendor documentation, contracts, and renewal schedules in collaboration with IT and Procurement.* Track and report software usage, cost, and alignment to business needs.Key Performance Objective #2 (35%)



– Requirements Gathering & Documentation* Meet with business departments to capture and refine requirements for internal tools and workflows.* Document system processes, data flows, and functional requirements with clear acceptance criteria.* Maintain an accurate and current company-wide software glossary and documentation repository.* Partner with IT and software developers to validate technical feasibility and design efficient solutions.Key Performance Objective #3 (25%) – Process Improvement & Automation* Collaborate with the Internal AI Engineer to identify automation and optimization opportunities.* Research and recommend emerging technologies that enhance productivity or reduce manual effort.* Participate in planning and prioritization for internal integrations and tool enhancements.* Propose modern solutions to streamline processes and improve system cohesion across departments.Key Performance Objective #4 (20%) – Communication & Ecosystem Oversight* Report regularly on the health of Lexipol’s software ecosystem, including renewal timelines and improvement initiatives.* Ensure all internal software initiatives are tracked, prioritized, and ready for development or review.* Validate delivered enhancements or system changes to confirm alignment with business goals.* Serve as a liaison between stakeholders and the technical team, ensuring transparency and accountability.**Target Outcomes/ Target Results*** Maintain a complete and current internal software glossary and documentation set.* Ensure 100% of active software renewals and upgrades are tracked and managed on schedule.* Identify and implement at least three process automation or optimization opportunities per quarter.* Deliver clear, complete requirements documentation for 100% of internal software initiatives.* Achieve 90%+ satisfaction from business stakeholders on implemented tools and enhancements.## Requirements* 3–5 years of experience as a Business Analyst, Software Coordinator,



or in a similar role managing internal systems.* Demonstrated ability to translate business needs into actionable software requirements and documentation.* Strong understanding of SaaS ecosystems, software lifecycle management, and vendor coordination.* Experience collaborating with IT, engineering, and business teams on system integrations and improvements.* Excellent communication and organizational skills with strong attention to detail.* Proficiency in documentation and tracking tools (e.g., Jira, Confluence, Excel, Visio, Salesforce).**Qualifications:*** Bachelor’s degree in business, Information Systems, or related field (or equivalent experience).* Knowledge of system integration principles and automation tools.**Preferred Experience:*** Experience managing internal software portfolios in a multi-department organization.* Background in SaaS or technology-driven environments.* Familiarity with AI-driven automation or intelligent process improvement tools.* Understanding of data governance and system architecture best practices.## Benefits and compensation* Competitive salary and comprehensive benefits.* 100% of salary registered at IMSS (as it should be).* 30-day Christmas Bonus* Retirement housing and social security are of course included within the 100% registry of IMSS.* Private Minor and Major Medical Insurance with $20,000,000 MXN in coverage for you and your direct family.* Life and Disability Insurance (Up to $2,000,000 MXN).* 12 vacation days since the first year of employment* Gym membership sponsorship for yourself and your significant other (with Indefinite Contract)* Savings Fund with a 100% company-match policy for employees with an indefinite contract, capped at 13% of salary or 1.3 UMA, as permitted by Mexican law.* Personal Savings Plan (Caja de Ahorro) set up by the company* Ability to work remotely.* Medical Travel insurance for any emergency while abroad for you and your family.* Great work environment / relaxed atmosphere.* Increased benefits as more people join our company.Drag & Drop Files, Choose Files to UploadPlease upload you Resume in English.Urgent - Great candidate that can be hired somewhere else. Regular - A candidate on our radar. Can Wait - A candidate that we want to bring at some point.Selected Value: **0**Based on the resumePrivate NotesPlease read Aviada’s . If you choose to apply for/to one of our open positions, we’ll collect the information you provided through your resume and application form. It will be used only for Aviada and affiliates’ internal recruitment process and eventually send you relevant positions for your profile.
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📌 Business Analyst – Internal Software (Colón)
🏢 Aviada
📍 Colón