About the Role
We’re looking for an experienced Collections Officer with several years of hands‑on collections experience managing overdue accounts and working with U.S.-based customers.

You should be persistent and firm without being aggressive, with strong English communication and follow-through.

What You'll Do

Manage a portfolio of delinquent/overdue accounts.

Make outbound calls and send emails to follow up on outstanding payments.

Handle customer objections and payment delays professionally.

Negotiate payment arrangements and follow up consistently on payment commitments.

Maintain accurate records and next steps.

Work toward daily and weekly collections targets and KPIs.

What We're Looking For

Several years of hands‑on experience in a dedicated collections role , actively managing overdue accounts, payment arrangements, and delinquent portfolios.

Experience handling U.S. customers/accounts is strongly preferred.

Strong spoken and written English.





Comfortable with high-volume outbound calls.

Clear, direct, and concise communicator.

Firm, persistent, and professional.

Strong follow-through and accountability.

Comfortable working with targets and performance metrics.

This Role Is Not a Fit If:

Your experience is primarily in Accounts Receivable, Billing, Credit Analysis, Credit Control, or Accounting, with collections only as a secondary responsibility.

Your collections experience has primarily involved clerical, reconciliation, or data-entry duties rather than actively managing overdue accounts and negotiating payments.

We offer:

$1,300–$1,600/month, depending on relevant experience and demonstrated collections expertise.

LATAM‑based candidates only.

Fully remote.

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📌 Collections Officer (Remote - LATAM) (Xico)
🏢 Smart Apartment Data
📍 Xico