02 oct
|
Hitachi Digital Services
|
Nezahualcóyotl
02 oct
Hitachi Digital Services
Nezahualcóyotl
Hitachi Digital Services, LLC is seeking a seasoned Senior Service Desk professional to act as the senior escalation point for complex incidents and to lead service desk operations across IT infrastructure and end-user technologies.
The role emphasizes root cause analysis, KPI/SLA reporting, staff coaching, and ongoing service improvements in a fast-paced environment. A Bachelor’s degree in a related field is required or equivalent experience.
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📌 Senior Service Desk Lead - Incident & IT Transformation (Nezahualcóyotl)
🏢 Hitachi Digital Services
📍 Nezahualcóyotl