Better Banking Interactions, Deeper Community Impact
In 2011, growth consultants Dan Michaeli and Justin DiPietro observed a Fortune 50 retailer's exceptional in-person customer service and asked themselves a key question: "How can we replicate that standout service experience online?"

Their inquiry sparked the creation of Glia, a company dedicated to reshaping how financial institutions interact with their customers and members.

Fifteen years later, Glia is the industry leader in banking AI. What started as a passion for customer service technology has grown into a commitment to bettering the communities our clients serve. Beyond innovative technology, Glia prioritizes its teams in the US and Europe, fostering a culture of dedication, open communication, and strong values, including DEI, to support their AI service vision.

Industry-leading expertise. Extraordinary curiosity. Uncommonly great partnership. If this sounds like you, you belong with Glia.

Senior Associate, Solutions Architect, Mexico
Location
Mexico

Employment Type
Full time

Department
Customer Success & Services

About Glia

Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.

Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital–from front office to back office–resulting in decreased operational costs and the Universal Banker model.

Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com .

The role

At Glia, our Solutions Architects collaborate with clients to implement innovative solutions that enhance customer engagement, improve operational efficiency, and deliver exceptional customer experiences.





What you'll do

Collaborate with clients to assess their business and technical requirements, proposing comprehensive solutions that address their challenges.

Translate business needs into a clear technical vision and guide its execution, ensuring alignment with client objectives.

Develop comprehensive technical documentation including statements of work to ensure clarity and alignment among stakeholders.

Lead the validation, delivery, and deployment of solutions, ensuring they meet quality and performance standards.

Educate and mentor remote teams, ensuring adherence to solution designs and best practices.

Communicate complex technical concepts effectively to both technical and non-technical stakeholders.

Requirements

3+ years of client-facing development experience, with a strong emphasis on solution architecture and design.

Experience with AI tooling, cloud platforms (AWS, Azure, GCP) and understanding of the SaaS lifecycle.

Demonstrated ability to work collaboratively with engineering teams during agile development cycles.

Excellent problem-solving, written / verbal communication skills, and a proactive approach to addressing client needs.

Preferred qualifications

Experience in contact centers, telephony / VoIP, and financial services

Familiarity with implementing serverless, AI, big data, and/or other emerging technologies in enterprise technology stacks.

Relevant certifications in cloud platforms or solution architecture.

Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.





The Glia Talent Acquisition team uses @ glia.com and @ gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.

Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via [email protected] .

Core Values

Set the Pace With Glia
Don't just keep pace. Set it. Our PACE values reflect the Glianeers who continuously propel us forward.

Proactive
Think ahead, act now. We anticipate needs and take ownership to drive results.

Adaptable
Embrace change as fuel for growth. We pivot quickly and stay resilient.

Curious
Master our craft and relentlessly seek new knowledge. We ask "why" to understand "what."

Deliver high-quality work with urgency and impact. We build it, we run it, we own it.

Hear From Glianeers

Our People Make the Difference
"My favorite thing about Glia is the difference that we're making in people's lives. We're positively impacting employees of financial organizations with reduced stress, better service, and an opportunity to focus on giving back and educating.”
Benefits That Power The Best
Glia employees go above and beyond, so we’ve created benefits packages that do the same.

Top-Rated Company Culture

Referral Bonus

Team & Company-Wide Events

Workforce Across 10 Countries

*Additional benefits available specific to location—ask our Talent Team during your interview process.

Glia Company Culture

Why Glianeers
Love Glia
Our people love working here—but don’t just take our word for it. Here’s what Glianeers say about working at Glia.

89% of employees at Glia

say it is a great place to work compared to 57% of employees at a typical U.S.-based company.

Welcoming Culture

99% feel welcome when they join Glia.

69%

Empowered Teams

95% believe Glianeers are entrusted with real responsibility.

66%

94% say management is competent at running the business.

65%

Ethics in Action

93% believe management is honest and ethical in its business practices.

65%

Keep Up With Glia
Learn about work, culture, and life at Glia from the people who work here.

#J-18808-Ljbffr

📌 Senior Associate, Solutions Architect, Mexico (Ejido de la Finca)
🏢 Glia
📍 Ejido de la Finca