We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as “World's Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

OVERVIEW
We are seeking a highly experienced Senior Salesforce Developer to lead the design and delivery of Salesforce Service Cloud and contact center solutions. This role is idóneo for a hands‑on technical leader who operates at both the architectural and development levels, driving scalable solutions aligned with business objectives.

The successful candidate will function as a hybrid architect and lead developer , responsible for defining solution strategies, guiding development teams,



and collaborating with stakeholders to deliver high‑impact, enterprise‑grade solutions.

Key Responsibilities
Technical Leadership

Serve as the architecture lead for Service Cloud and contact center initiatives

Define and enforce solution patterns, development standards, and integration strategies

Design scalable Salesforce solutions leveraging:

Service Cloud, Omni-Channel, Service Console

Flows, Apex, Lightning Web Components (LWC)

Asynchronous processing and event-driven architectures

Evaluate trade-offs between configuration, customization, and integrations

Collaborate with enterprise and integration architects to ensure alignment with broader platform strategy.

Contact Center & Service Cloud Design

Architect end-to-end customer and agent experiences across voice, chat, messaging, and case management

Design and optimize routing strategies using Omni-Channel (skills-based routing, capacity models, prioritization)

Support integrations with telephony/CTI systems, messaging platforms, analytics, and QA tools

Ensure solutions enhance operational efficiency, service quality, and reporting accuracy.

Developer Enablement & Governance

Act as the technical authority for Service Cloud development

Lead code reviews and design validations to ensure performance, scalability, and securityMentor developers on Salesforce best practices, governor limits, and architectural standards

Identify and address technical debt and platform risks proactively.

Stakeholder Engagement & Communication

Partner with product owners, business leaders, and operations teams to:

Refine requirements and define solution approaches

Align on priorities and delivery timelines

Translate complex technical concepts into clear business language

Produce and review key artifacts, including:

Solution designs and architecture documentation

Data models and integration diagrams

Release and deployment plans.

Self-Directed Delivery & Execution





Operate independently across multiple workstreams, driving architectural and development decisions

Influence backlog prioritization based on technical dependencies and risk

Support Agile ceremonies (planning, refinement, retrospectives)

Collaborate with QA and release teams to ensure stable, low-risk deployments

Required Qualifications

6+ years of Salesforce experience with deep expertise in Service Cloud

Proven experience as a Technical Lead or Solution Architect

Strong hands‑on experience with:

Apex, SQL , and asynchronous processing

Lightning Web Components (LWC)

Salesforce Flows and automation design

Experience designing solutions for contact centers or customer support environments

Demonstrated ability to lead and mentor development teams

Strong communication skills, with the ability to engage both technical and non‑technical stakeholders

Experience working in Agile/Scrum environments.

Preferred Qualifications

Experience in healthcare, non‑profit, or donor/member-centric organizations

Familiarity with compliance-driven environments (e.g., HIPAA-related processes, consent management)

Experience with Omni-Channel, Digital Engagement, or Service Cloud Voice

Salesforce certifications such as:

Platform Developer I/II

Service Cloud Consultant

Application or System Architect

Experience with CI/CD and release management tools (e.g., Copado, Gearset, Git)

Experience integrating Salesforce with external systems via REST APIs or middleware

#REMOTE #WFH

Seniority Level
Mid-Senior level

Industry

IT Services and IT Consulting

Employment Type
Full-time

Job Functions

Business Development

Consulting

Information Technology

Skills

Apex Programming

Salesforce.com

Salesforce Service

What Success Looks Like in This Role

You are the go‑to subject matter expert for Service Cloud decisions.

Development teams align to consistent patterns and standards.

Stakeholders trust your guidance on scope, tradeoffs, and sequencing.

Contact center solutions are scalable, resilient, and agent‑friendly.

#LI-Remote #Salesforce #SalesforceArchitect

Location:

MEX Work-at-Home

Language Requirements:

Time Type:

Full time

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📌 Senior Salesforce Developer / Solution Architect (Heroica Puebla de Zaragoza)
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📍 Heroica Puebla de Zaragoza