Job Description We are seeking a Customer Experience Representative to support clients with vacation planning, reservations, and general travel-related inquiries. This role is adecuado for someone who enjoys helping people, is detail-oriented, and wants a flexible opportunity within the travel industry.
You do not need prior travel experience — training and support are provided.
Key Responsibilities Assist clients with travel questions via email, phone, and online systems

Help process travel reservations and service requests

Provide accurate information on destinations, accommodations, and travel policies

Maintain clear and professional communication with clients

Follow established procedures to ensure a smooth customer experience

Document client interactions accurately in internal systems





Qualifications Strong customer service and communication skills

Comfortable using a computer, email, and basic online tools

Organized, reliable, and able to follow instructions

Ability to work independently and meet deadlines

Prior customer service experience is helpful but not required

Work Schedule & Location Flexible scheduling options

Remote opportunities available

Part-time and full-time availability depending on workload

What We Offer Training and ongoing support

Opportunity to work within the travel industry

Flexible work environment

Performance-based growth opportunities

Supportive team culture focused on service and professionalism

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📌 Customer Experience Representative-Mexico (Nezahualcóyotl)
🏢 xperiencexscapetravels
📍 Nezahualcóyotl