We are building a trusted, well-governed community and need a Chief Community Officer to lead daily moderation execution and support coverage. You will own Discord channel moderation, drive improvements to ticket handling in Zendesk, and step in for senior coverage as needed. Bring your judgment and clear communication, and apply today!ResponsibilitiesHandle user-reported moderation cases via Zendesk and through public forum postsEnforce community guidelines by taking appropriate action on content and on users who violate rulesObserve user feedback and community conversations to help maintain a positive platform experienceDetect and share emerging trends, repeated issues, or notable themes within the communityTriage and route feedback to engineering and product teams using Slack or MattermostRequirementsProven track record with 7+ years of experience in community moderation or user support rolesAt least 2 years of relevant leadership experienceHands-on experience moderating and administering a Discord serverStrong ability to work independently and prioritize tasksSolid background in moderating or supporting online discussion forumsPractical proficiency with help desk platforms such as Zendesk, Freshdesk, Google Cases,



or Salesforce Service CloudAdvanced English proficiency (C1) with exceptional written and verbal communication skillsNice to haveInterest in data science and its real-world applicationsExperience with automated tools or bots for managing Discord communitiesPast experience working remotely within a collaborative teamStrong problem-solving and analytical abilitiesWe offerInternational projects with top brandsWork with integral teams of highly skilled, diverse peersHealthcare benefitsEmployee financial programsPaid time off and sick leaveUpskilling, reskilling and certification coursesUnlimited access to the LinkedIn Learning library and 22,000+ coursesGlobal career opportunitiesVolunteer and community involvement opportunitiesEPAM Employee GroupsAward-winning culture recognized by Glassdoor, Newsweek and LinkedInEPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.
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📌 Chief Community Officer (Xico)
🏢 Epam Systems
📍 Xico