TikTok Shop Key Accounts Manager
Employment Type: Full-Time, Senior Level
Salary: $5000
Location: Remote
Reports To: Director of Client Services
Direct Reports: 2–4 TikTok Shop Managers
Required Availability: Monday–Friday, 8:00 AM–2:00 PM PST overlap

About the Role
We are looking for a senior TikTok Shop leader to own a portfolio of established client accounts.

This is not a day-to-day TikTok Shop Manager position . You will not spend most of your time setting up shipping templates, updating listings, or auditing campaign assets. TikTok Shop Managers will handle execution.

You will own the bigger picture: client relationships, account strategy, portfolio growth, retention, commercial performance, and team leadership.

You should be comfortable challenging campaign decisions in Seller Center, guiding clients through GMV and profitability performance, leading QBRs with founders and executives, and managing the Shop Managers responsible for daily delivery.

Success in this role requires an equal combination of:

Deep TikTok Shop expertise

Strong client and commercial judgment

Proven people-management ability

What You'll Own
Client and Account Leadership

Serve as the primary strategic contact for 4–6 TikTok Shop clients

Lead weekly or biweekly calls, monthly reviews, and executive-level QBRs

Build account plans covering growth targets, profitability, risks, and key initiatives

Manage escalations, difficult client conversations, renewals, and scope changes

Identify and lead upsell opportunities across advertising, creator programs, additional shops, and service tiers

TikTok Shop Strategy

Build 30/60/90-day plans for new accounts

Translate client goals into measurable TikTok Shop strategies

Guide decisions involving GMV Max, Search Ads, affiliate commissions, promotions, catalog strategy, and fulfillment

Evaluate FBT, seller-fulfilled, and 3PL options based on cost and operational needs

Review major budget, promotion, commission, and growth decisions before execution





Identify opportunities for premium seller programs and expansion into additional markets

Team Management and Quality Control

Directly manage and coach 2–4 TikTok Shop Managers

Review account performance, listing quality, customer service SLAs, affiliate health, and campaign execution

Run weekly team standups and individual 1:1s

Balance workloads and flag capacity or performance risks early

Contribute to performance reviews and hiring decisions

Reporting and Commercial Performance

Own monthly performance reports and QBR presentations

Turn Seller Center data into clear commercial recommendations

Analyze GMV, orders, ROAS, affiliate ROI, net revenue, fees, and profitability

Identify which SKUs and creators to scale, where margins are leaking, and which activities should be reduced

Forecast portfolio revenue and flag retention risks at least 60 days in advance

Escalation and Crisis Management

Lead responses to Shop Health violations, late-dispatch spikes, fulfillment failures, and policy incidents

Create clear resolution plans and keep clients informed

Run post-mortems and document root causes

Proactively communicate important platform, policy, fee, and advertising changes

Key Performance Indicators
You will be accountable for:

Net Revenue Retention of 110%+

Quarterly client retention of 90%+

Assigned portfolio GMV growth targets

Quarterly upsell and expansion revenue

Client NPS of 40+ or CSAT of 4.5/5

100% on-time monthly reports and QBRs

No Shop Health violation unresolved for more than seven days

Client responses within four business hours

Major incidents resolved—or supported by a clear action plan—within 48 hours

Direct reports consistently meeting their KPIs





What We're Looking For
Required Experience

4–6+ years in e-commerce account management, marketplace operations, or agency client services

At least two years of hands-on TikTok Shop Seller Center experience

Experience managing multiple clients in an agency or services environment

At least one year of people-management experience with two or more direct reports

A proven record of owning client retention, expansion revenue, GMV, or portfolio performance

TikTok Shop Expertise
You should have practical experience with:

Seller Center, Shop Health, ACE Powered Insights, promotions, orders, and policies

GMV Max campaigns and TikTok Search Ads

TikTok Shop affiliate and creator programs

Commission structures, collaboration plans, and creator performance

FBT operations, costs, inbound shipping, and warehouse processes

Shopify catalog and inventory integration

TikTok Shop fees, refunds, commissions, and P&L; analysis

Leadership and Client Skills

Confidence leading founder- and executive-level conversations

Strong QBR, reporting, presentation, and written communication skills

Commercial judgment around renewals, upsells, pricing, and scope management

Ability to coach team members and hold them accountable

Calm, structured decision-making during escalations

Strong organization across multiple accounts and direct reports

Nice to Have

Experience at a TikTok Shop agency

Experience expanding brands into the UK, Southeast Asia, or other TikTok Shop markets

Multi-channel experience across TikTok Shop, Amazon, and Shopify

Broader creator-economy or influencer-marketing experience

Why Join Us?
You will have real ownership—not just a list of operational tasks. You will shape client strategy, lead a team, influence portfolio growth, and work directly with founders and senior leadership.

If you understand TikTok Shop deeply but want to move beyond day-to-day execution into strategic account leadership, this role offers that next step.

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📌 Tiktok Shop Key Accounts Manager (Centro-Norte)
🏢 Full Circle Agency
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