At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines integral reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.
JOB SUMMARY The Quality Systems Analyst (QSA) is responsible for ensuring the Quality Management System meets or exceeds customer quality and applicable regulatory requirements for products and services. The role breaks into 2 main aspects. QMS system alignment and QMS system performance. The analyst is responsible for maintaining QMS procedures through regular reviews which ensure they fulfill the requirements of ISO and Jabil’s business processes. Secondly, the effectiveness of the QMS must be measured objectively through analysis of facts and data. The analyst will use site and system data to produce trend reports which identify systemic issues requiring site corrective or preventative actions. This data will support the Management Review process and the ongoing identification of risk mitigation and continual improvement opportunities. The analyst will hold SME status for Quality and Manufacturing systems including JOS and CAPA and should possess a strong analytical background and proficiency in statistical tools. The analyst will provide input to future developments in shop floor and quality system tools.
ESSENTIAL DUTIES AND RESPONSIBILITIES Analysis of site QMS data to support bi-annual Mgt Review process.
Perform trend analysis on key quality metrics including FPY, DPM, OTD, CRR
Identify systemic QMS issues, risks & negative trends (WC/Site)
Perform Root Cause Analysis & drive Corrective and Preventative Actions
Identify positive trends & best practices. Manage a Best Practice database to ensure proliferation
Audit and administer CAPA and Audit Mgt processes - Pilgrim SmartSolve® SME
Establish correlation between QMS performance & outgoing quality trends/Customer Sat
Provide input and other related support to the Mgt Review process
Use statistical tools (Mini-tab) to identify negative trends and continuous improvement opportunities




Maintain QMS procedures ensuring alignment with ISO9001 & business requirements
Communication of Quality Alerts
Interface with Business Systems Group on next generation JOS applications
Ability to investigate and analyze technical and regulatory issues (site)
Track waiver requests and identify areas for QMS document improvements to prevent waiver usage
Identify quality system issues and recommend / implement corrective and preventative actions.
Act in the capacity of an internal auditor for the Quality Management System
Ability to process CA or PA from audit findings and track issues to closure
Track progress of follow-up items from TUV & Internal audit reports, Mgt Review, Corrective/Preventive Action Requests (8D) and other continuous improvement projects
Support and/or coordinate process improvement projects and assure coordination with other functions as well as compliance with regulatory, customer and company quality requirements
Open communication with sites focusing on preventive actions and activities
Liaison with regional and sector Operations Development Teams
Maintain Quality 1st mentality within the organization
May perform other duties and responsibilities as assigned.
Critical focus areas: QMS system documentation and alignment with requirements
QMS system effectiveness and correlation with quality performance
Trend analysis of site QMS data including Internal Audits, CAPA & Mgt Review
Analysis of key Quality, Operations and other Business Metrics (site trends)
Identification of business or operational risks and/or best practices
Identification of Preventative Actions – site
CAPA Pilgrim SmartSolve® (CAPA & Audit)
Input and support to Management Review
Support for ISO Certification program
Perform on-site Internal Audits against QMS procedures & ISO requirements
Open communication with sites focusing on preventive actions and activities
Liaison with regional and sector Operations Development Teams
JOB QUALIFICATIONS KNOWLEDGE REQUIREMENTS Expertise in quality systems & shop floor tools including MES, JOS & CAPA




Familiar with QRQC, LPA and problem solving tools
Internal Auditor ISO9001 with experience in at least one other std (ISO13485, TS16949, AS9100, TL9000)
In-depth knowledge of Jabil’s QMS system
Strong analytical skills that include trending and evaluation of data with the ability to identify potential process problems, risks and opportunities for improvement.
Excellent computer skills including experience with Word Processing and Database applications. MS Office and statistical software expertise essential.
Excellent report and presentation preparation skills utilizing MS office or similar tools
Ability to analyze data, drive root cause using analytical and/or statistical tools
Ability to correlate QMS performance with product and process quality trends
Desire to continually improve the efficiency and effectiveness of the QMS
Understanding of quality system regulatory requirements and how they relate to the business
Organized self-starter and pro-active approach combined with excellent time-management skills
Ability to periodically attend conference calls or symposiums outside normal working hours.
Results oriented, with the ability to interact with technical and non-technical personnel
Strong team player with the ability to communicate at all levels, horizontally and vertically, throughout Jabil
Advanced PC skills, including training and knowledge of Jabil’s software packages.
Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.
Accessibility Accommodation If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you is unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [email protected] with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.
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