Description

Position at LeadVenture

Technical Support Specialist

Essential Duties And Responsibilities

- Provide first level technical support to external customers for LeadVenture software applications, including proprietary software, email and website support .

- T ake customer calls , emails and chat s as assigned and respond to customer requests in a timely and accurate manner .

- Participate in after-hours on-call rotation as needed.

- Manage (triage) incoming requests from both internal and external parties .

- Effectively troubleshoot requests that are unclear or do not include enough details.

- Facilitate workflow for more complex tasks which require graphical updates and/or advanced development work .

- Initiate, update, track and close tickets through work order system within standard timelines .

- Complete and maintain all required paperwork, records, documents and tech support logs according to established procedures .

- Recognize, document and alert the supervisor of trends in customer calls and issues .

- Recommend process improvements .

- Perform additional responsibilities as assigned .

Qualifications

Education and Experience

- Minimum of high school diploma.

- Minimum of 2 years computer and software service experience in a fast-paced business environment.





- Minimum of 1 year supporting software applications for external customers via phone chat and email in technical help desk environment.

- Skilled in Microsoft Office suite (Outlook, Word, Excel, PowerPoint, etc.) .

- Documented e xperience with HTML, CSS, and JavaScript .

- Demonstrated a bility to work inter-departmentally to accomplish objectives .

- Demonstrated ability to work effectively in a mixed mode (onsite, remote or hybrid) environment, including consistent use of video conferencing, collaboration tools, and proactive communication practices while maintaining a professional on-camera presence.

- A bility to understand customer problems and know when to ask clarifying questions.

- Ability to identify, analyze and solve complex problems related to LeadVenture applications .

- A bility to describe technical information in a way that a nontechnical person can understand.

- Strong writing skills in preparing instructions and email responses.

- Fluent English .

Desired Experience

- Associates degree or some college experience in a technical area .

- High capacity to learn and adapt to changing technologies and service requirements.

- Basic understanding of email configuration.

- Basic understanding of DNS records and domain names .

- Basic understanding of Windows folder and registry structure .

- Bilingual would be helpful .

📌 Technical Website Support Specialist (México)
🏢 Leadventure®
📍 México