Tracking Operations Specialist Reports To Senior Director Operations Location Queretaro Mexico Environment Onsite Work Schedule This position is full time and onsite Monday through Friday from 700 AM to 400 PM with an hour break but flexibility is available based on coverage Who We Are Recognized by Gartner in their Modern 4PL Market Guide Redwood Logistics is at the forefront of industry innovation Our cutting edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico Leveraging a comprehensive range of services data centric network solutions and a seamlessly integrated platform we have established our prominence as a key player in the mid market segment within the freight tech industry Whether youre just starting your career or are an established professional looking for your next opportunity Redwood inspires innovation across teams to provide transformative solutions for our customers Purpose of Your Work As a Tracking Operations Specialist working within Redwood Multimodal one of our entities you will be responsible for communicating with motor carriers to track freight communicate updates and resolve issues during transit in a fast paced environment Your efforts will directly impact the Redwood standard of meeting or often exceeding service obligations to our customers while enabling corresponding Redwood business units to provide best in class service to our customers and carrier partners You will gain an understanding of daily logistical challenges and demonstrate a commitment to operational excellence by executing based on Redwoods best in class procedures and processes How You Make a Difference Everyday Track load life cycle from shipment to delivery with a heavy emphasis on inbound & outbound phone calls but also utilize electronic means of trackingCommunicate relevant freight updates to customer andor internal carrier & operations teamsAccurately document data entry as it pertains to each unique scenario within a shipmentUse critical thinking to escalate and provide visibility through load boards and general freight managementAssist investigate and correct unusual customer problems and order delaysIssue payments for driver expenses when needed Youve Got This Bi lingual in EnglishSpanish; proficient level for verbal and written communicationExcellent communication written and verbal and interpersonal skillsStrong problem solving skillsAbility to multi task and change focus quicklyExceptional attention to detailPrior tracking experience preferred What We Offer Access to experts and resources for your Learning & Development journeyOpportunity for internal mobilityEmployee referral bonus programEmployee Resource Groups ERGsAnnual fundraising and volunteer events to give back to communitiesLife Insurance policy for you starting 30 days after employmentPersonal Health Insurance coverage for you Major Medical30 days Aguinaldo Christmas bonus or prorated percentage your first yearVacation time starting at 12 days Additional days will increase per Mexican LawPremium Vacation 50 vacation days Prima vacacionalYou will also receive benefits like Saving Plan Fondo de Ahorro and Grocery Card Vales De Despensa 6 or the Maximum amount by Mexican LawYou will be provided a Cell Phone Allowance of 800 pesos per month minus applicable taxes Redwood is an equal opportunity employer Employment decisions at the Company are based on individual merit qualifications abilities and the Companys needs and resources The Company does not discriminate in recruiting hiring compensation promotions discipline termination or any other aspect of employment on the basis of an individuals vigente or perceived race color creed religion sex including pregnancy childbirth and related medical conditions sexual orientation gender identity national origin ancestry citizenship status age disability marital status military service or status genetic information arrest and conviction record credit history or any other basis protected by applicable law