General information

Location:

Queretaro - Querétaro, Mexico - 501/502 Avenida Indust Minera

Job Family:

Digital

Worker Type Reference:

Regular - Permanent

Pay Rate Type:

Salary

Career Level:

P3

Job ID:

R-55085-2026

Description & Requirements

Introduction: A Career at HARMAN Corporate
We’re a integral, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Corporate, you are integral to our company’s award-winning success.
• Enrich your managerial and organizational talents – from finance, quality, and supply chain to human resources, IT, sales, and strategy
• Augment your comprehensive skillset with expert training across decision-making, change management, leadership, and business development
• Obtain 360-degree support throughout your career life cycle, from early-stage to seasoned leader

About the Role
This is a IT Site Administrator Associate role reporting to the EUC Director for the region.



The role will involve the day-to-day on-site support of staff in the Pecs office and occasional remote support for other locations.

What You Will Do
• Participate to develop governance structure and standards of EUS (End User Support) delivery on the basis of business, and IT.
• Ensure desktop support internal processes and procedures are adhered to.
• Manage incidents/ service requests assigned to them till resolution/ execution.
• Handle end user escalation effectively and involve DSS lead accordingly.
• Route assign tickets to appropriate support group if necessary.
• Identifying and escalating high priority, high severity issues.
• Updating pending tickets with timely, precise and accurate updates.
• Following up with end users, if necessary, for closure of pending tickets.
• Following up with support groups, if necessary, for closure of pending tickets.
• Creating and uploading knowledge article.
• Provide support to power users locally and remotely and resolve all issues on high priority.
•

📌 Digital End User Services (Santiago de Querétaro)
🏢 Harman
📍 Santiago de Querétaro