We are hiring customer-focused and professional Bilingual Customer Support Representatives to join a growing support team serving customers across e-commerce and telehealth-related services.

In this role, you will assist customers with order inquiries, subscription support, account assistance, and general service-related questions through phone, email, and other support channels.

This position does not provide medical advice. Representatives support customers using approved resources, established processes, and company guidelines.

What You'll Do

• Respond to customer inquiries via phone, email, and support channels
• Assist customers with order status questions
• Support subscription and account management requests
• Help customers navigate services and available resources
• Escalate inquiries when appropriate
• Maintain accurate customer records and documentation
• Deliver empathetic and professional customer service
• Meet quality, productivity, and customer satisfaction goals
• Follow all customer privacy and compliance requirements

Compensation & Contract





• USD $5.50 per hour
• Paid weekly
• Independent Contractor

Training & Schedule

• Monday-Friday, 8:00 AM-5:00 PM Central Time.
• Ongoing schedules will be communicated during the hiring process.

Equipment

We will provide a laptop; however, to be considered for this role, you must have an additional screen, a headset, and a stable, wired internet connection.



Application Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Applicants selected to move forward will complete:

• Application Form
• Pre-screen Questionnaire
• One-Way Video Interview
• Live interview
• Final Interview

This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for this position.

Requirements:

What We're Looking For

• Fluent English and Spanish communication skil

📌 Bilingual Customer Support Representative (Irapuato)
🏢 Resolv.Global
📍 Irapuato