WHO WE ARE

VML is a integral creative company that combines brand experience, customer
experience, and commerce to create connected brands that drive growth. Guided by
a Human First philosophy, VML is known for its innovative work for brands and
consistently ranks among the world’s leading creative companies, including the
WARC Creative 100. VML’s global network spans 55+ markets with principal offices
in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and
Singapore.

VML is part of WPP, the trusted growth partner for the world's leading brands.
Powered by exceptional talent and our agentic marketing platform WPP Open, WPP
unites cutting-edge media intelligence and data solutions, creativity,
production, enterprise solutions and expert strategic counsel.

For more information, please visit www.vml.com [http://www.vml.com/]and follow
along on LinkedIn




[https://urldefense.proofpoint.com/v2/url?u=https-3Aurldefense.com_v3_-5F-5Fhttps-3A_www.linkedin.com_company_vml_-5F-5F-3B-21-21JboVxjCXSME-21OhlpCfbkl1UcWPwns1-2DGtvHOzFh0QwHV49fsPgGw-2DVCCU1bCg8aQFI9vN-2Dy-2DVwaQcITH2j2XKzGKBIFRLYf2AUWVYY1dFGK6-24&d;=DwMFaQ&c;=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r;=zouFnm4jZMgDFaYF1uVcRY3rbgHWPca_luUrBUkT6Yc&m;=QzcCgXCAOjzj5hiU48_CKOdHRSJ4_YpuqfviT9yjlzH5VrkzySTZ-WaQXlYAnj4W&s;=jJ7q5V70u9oUx7ONPm5jC3IK8y6vxDilX6BGTlqlWlA&e;=] #WeAreVML.

Buscamos Experience Strategist

¿Qué harás?

* Desarrollar estrategias de experiencia de usuario (UX) y experiencia de
cliente (CX) para plataformas digitales, e-commerce y puntos de contacto
omnicanal
* Liderar investigación de usuarios utilizando metodologías cualitativas y
cuantitativas para identificar necesidades, comportamientos y pain points
* Diseñar customer journeys, user flows y service blueprints que optimicen la
experiencia del consumidor en todos los touchpoints
* Traducir insights de investigación y datos de comportamiento en estrategias
accionables de producto y experiencia digital
* Colaborar con equipos de diseño,

📌 Experience Strategist (Ciudad de México)
🏢 VML
📍 Ciudad de México