Amazon opened its virtual doors in 1995 and strives to be the world’s most
customer-centric company, where customers can find and discover anything they
might want to buy online.

Shift Manager Jr is the support for the completely last mile operations within a
delivery station. The role is responsible for managing a +20 hourly team, safety
metrics, attrition, payroll, shifts, vacations, overtime and the AMZL OPS
metrics; delivery efficiency, number of routes, cost per shipment. In addition,
this role gives support in purchasing tools, services and consumables for the
station.

The impacts of this position are:
Operational KPIs and cost goals in the strategic plan. The overriding goal is to
maximize customer satisfaction and through this long term shareholder value.
Delivery Shift Manager Jr should coach and mentor the PA team (hourly) to ensure
that performance objectives are met and building positive employee relations and
bench strength for the organization. The successful candidate will continuously
improve the efficiency of delivery processes and instill a culture of customer




obsession, safety, and best-practice sharing. This role also serves as a thought
partner with other internal teams like project team to launch new stations and
design new delivery models.

Responsibilities:
· Create balance between “Work hard” and “Have fun” with associates under scope
· Ensure the team execution to accomplish the business goals
· Support process improvement activities associated with process inefficiencies
and/or new functions currently not performed in day-to-day operations
· Processes Mapping activities.
· Assist in the development, documentation, deployment and monitoring the key
business processes which support all internal processes of AMZL Mexico.
· Follow up the KPIs of operations within the delivery station.
· Actively supports and promotes organization change.
· Dive deep analysis of KPIs
· Support the ACES team, customer service or other upcoming goals.
· Measure

📌 Shift Manager Jr., Worldwide Operations s (Chihuahua)
🏢 Amazon
📍 Chihuahua