The Sr. Manager, Knowledge Management is a strategic leadership role within the
Enterprise Customer Experience (CX) Program, responsible for transforming
Clarios’ Global Knowledge Base (GKB) into an AI-enabled, insight-driven, and
value-generating enterprise capability.

This role leads the strategy, governance, adoption, and evolution of the Global
Knowledge Base, ensuring knowledge, data, and insights seamlessly connect
customers, regions, functions, and technology platforms. The position serves as
both a general CX leader and thought partner, driving customer-centric
innovation, operational excellence, business growth, and knowledge monetization
opportunities across the organization.

By transforming knowledge from a traditional content repository into a scalable
enterprise asset, this role directly supports improved customer experiences,
faster decision-making, stronger regional execution, and new business value
creation opportunities.

WHAT YOU'LL DO (IMPACT AREAS)

KNOWLEDGE MANAGEMENT STRATEGY & VISION





* Own and advance the Global Knowledge Management strategy as a strategic
pillar of the Enterprise Customer Experience Program.
* Develop and execute a long-term roadmap that positions knowledge as a
competitive differentiator and business enabler.
* Define success measures, operating models, governance frameworks, and value
realization plans.
* Transform the GKB into an AI-enabled, insight-driven platform supporting
enterprise growth.

GLOBAL KNOWLEDGE PLATFORM LEADERSHIP

* Define and execute the future-state vision for the Global Knowledge Base
platform.
* Establish standards for content strategy, knowledge architecture, data
governance, lifecycle management, and AI integration.
* Partner with IT, Digital, Product Management, and AI teams to deliver
scalable and reliable enterprise solutions.
* Ensure the platform supports customer, commercial, product, and digital
business objectives globally.

CUSTOMER EXPERIENCE & STAKEHOLDER ENGAGEMENT

* Serve as the vo

📌 Sr. Manager Global Knowledge Base (Monterrey)
🏢 Clarios
📍 Monterrey