JOIN OUR TEAM AS A DESKTOP SUPPORT ANALYST II

Are you driven to solve technical challenges and provide outstanding customer
support? We’re looking for a Desktop Support Analyst II who enjoys hands-on
technical work, supporting end users, and keeping technology running smoothly
on-site.

This is a hands-on, on-site IT support position located within a large
manufacturing environment in Santa Catarina, Actual León. You will provide direct
technical support to employees across different departments, troubleshooting and
repairing computers, hardware, software, peripherals, and other IT systems used
throughout the facility.

This position offers an excellent opportunity for IT support professionals who
enjoy hands-on troubleshooting, hardware support, and direct interaction with
end users. The primary focus of the role is maintaining and supporting workplace
technology, resolving technical issues, and ensuring employees have the tools
they need to be successful in a fast-paced manufacturing environment.

WHY YOU’LL LOVE WORKING HERE





* Purpose-Driven Work – Play a critical role in empowering staff and users
through reliable, responsive technology support.
* Professional Growth – Expand your technical skillset across multiple
platforms, operating systems, and enterprise tools.
* Team-Oriented Environment – Work closely with colleagues at all levels of the
organization in a collaborative, service-focused culture.
* Meaningful Impact – Your work directly supports productivity, learning, and
day-to-day operations across the organization.

BENEFITS OVERVIEW

* Aguinaldo (25 days – above legal requirement)
* Vacation + 25% premium
* IMSS + Major medical insurance (family included)
* Monthly savings fund + pantry vouchers
* Access to client-provided transportation routes
* Quarterly performance bonus opportunities
* Paid life events leave (parental, marriage, bereavement)

DESKTOP SUPPORT ANALYST II OVERVIEW

* Location: On-site (Santa Catarina, Nuevo León, Mexico)
* Schedule:

📌 Desktop Support Analyst II (Monterrey)
🏢 Dyopath
📍 Monterrey