ABOUT CUSTOMER.IO [http://Customer.io]

Over 9,000 companies — from scrappy startups to general brands — use our platform
to send billions of emails, push notifications, in-app messages, and SMS every
day. Customer.io [http://Customer.io] powers automated communication that people
actually want to receive. We help teams send smarter, more relevant messages
using real-time behavioral data.

ABOUT THE ROLE

Hi, my name is Matt Wensing, VP of Product & Design at Customer.io
[http://Customer.io], and I'm looking for a Principal Product Designer.
Principal Product Designer is the highest individual contributor design role at
Customer.io [http://Customer.io]. This person shapes the design vision for the
company and influences how design is practiced here — through their own craft,
through the standards their work sets, and through the partnerships they build
with product and engineering leadership.

Customer.io [http://Customer.io] is in a transformational moment: executing
against a strong current product while redesigning what the product is and how




it's experienced by a new generation of builders. This role has to straddle both
— delivering quality and coherence in what exists today while driving the vision
for where things go.

This is not a management role, but it's a leadership role in the fullest sense.
Their influence is felt company-wide — in the product, in the culture, and in
who we hire.

ABOUT YOU

You have a fully formed point of view on how AI changes what software means —
for the people who use it, the people who build it, and the agents that
increasingly operate it. You have the conviction to put that view to work across
a product and an organization. You lead through clarity and example, give candid
feedback that improves the work, and operate with humility and curiosity even
outside your own expertise.

WHAT WE VALUE

* Leads through clarity and example, not control. You shape culture through
your own practice — not top-down direction.
* Candid craft fee

📌 Principal Product Designer (México)
🏢 Customer.io
📍 México