Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Summarized Purpose:

Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience and training.

Essential Function:

Responds accurately and professionally to technical and medical information

inquiries received via phone, email, internet or mail in reference to

pharmaceutical or device products. Processes fulfillments and provides clinical

trial information or after-hours on call support.

Analyzes caller’s questions to formulate an accurate and concise response

using client-approved resources and records inquiries and interactions in the

appropriate databases following organizational, client and regulatory

guidelines.

Identifies, records and triages adverse events and product complaints





according to organizational, client and regulatory guidelines and provides

additional support (including follow up) as needed.

Maintains knowledge of project and corporate policies and procedures

including client products, SOPs, protocols, GCPs, and all applicable regulatory

requirements.

Works with internal and external client contacts to resolve inquiries. As

needed, researches medical literature and drafts responses for such inquiries.

Provides administrative support as needed.

Education:

High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification in life science field.

In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills and Abilities:

Strong English skills in all four are

📌 Med Info Spec I (Ciudad de México)
🏢 Thermo Fisher Scientific
📍 Ciudad de México