02 oct
|
Teleperformance
|
Monterrey
02 oct
Teleperformance
Monterrey
RESPONSIBILITIES
Assist on maintaining General Security Policies by informing any inappropriate
activity
Manage customer’s interactions in accordance to client’s guidelines
Follow coaching provided by support personnel
Manage customer’s interaction to accomplish objective in conjunction with the
performance assessment plan.
Reach key performance indicators established by the client
Read, understand and validate client weekly updates
Read and acknowledge all the CCMS communications
QUALIFICATIONS
Technical Skills
Basic computer skills
Basic usage of MS Office standard tools (Outlook, Excel, Word and Power point)
Skills according line of business defined in client’s SOW
Languages required by client
Competencies and Specific Skills
Adaptability
Customer Orientation
Teamwork
Communication
Initiative Customer
Learning Abilities
Energy
Analytical Thinking
Productivity
📌 TP MX Monterrey Centro.
🏢 Teleperformance
📍 Monterrey