The Amazon Customer Excellence System Team (ACES) has an immediate need for a
Continuous Improvement Process Leader. You will be the link between station
management and the ACES team. As a member of the ACES team itself, you will
contribute to the optimization of the delivery stations operations, providing
station with sufficient knowledge and appropriate tools to improve delivery
performance.

Your goal is to solve complex problems with simple and practical solutions by
developing a deep knowledge of the operation processes. Creating effective
communication plans to provide visibility to all impacted teams of the
organization will help you to enable overall process alignment.

Understand through execution, improvement projects to led in order to make
easier mechanism to track metric deviation to achieve expected target.

Key job responsibilities

On this role the main activities will be:
- Support OTR (On the road) Technology launches for Delivery Stations, Service
Partners and Delivery partners.
- Maintain SOP, START and standard processes materials updated according to the




current standards
- Analyze main metrics in weekly basis to develop improvement projects to
maintain and achieve business goals
- Lead weekly audits to verify accuracy to current processes by Ops Team,
including processes established by support areas.
- Support to Ops Team on weekly analysis oriented to detect deviation to the
standard processes.
- Offer ACES perspective to optimize packages flow and reduce wasting time,
improving work flow.
AmazonMexico

About the team
Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our
culture of inclusion. We host annual and ongoing learning experiences. Amazon’s
culture of inclusion is reinforced within our 14 Leadership Principles, which
remind team members to seek diverse perspectives, learn and be curious, and earn
trust.

Work Life Balance
We believe striking the right balance between your personal and prof

📌 Process Improvement Specialist, Amazon Customer Excellence System (Ciudad de México)
🏢 Amazon
📍 Ciudad de México