Sprinklr is the definitive, AI-native platform for Unified Customer Experience
Management (Unified-CXM), empowering brands to deliver extraordinary experiences
at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps
brands earn trust and loyalty through personalized, seamless, and efficient
customer interactions. Sprinklr’s unified platform provides powerful solutions
for every customer-facing team — spanning social media management, marketing,
advertising, customer feedback, and omnichannel contact center management —
enabling enterprises to unify data, break down silos, and act on real-time
insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help
them deliver consistent, trusted customer experiences worldwide.

JOB DESCRIPTION

Must be fluent in both English and Spanish and have experience with CCaaS

Working on the Platinum Support Team the Support Account Manager is the main
technical support contact serving Sprinklr’s largest and most complex customers.




We work with program managers and executive level decision makers at large
enterprise brands to deliver excellent customer support experience.

Platinum Support Account Manager also acts as an internal escalation point,
collaborating with Sales, Customer Success & Services to resolve issues.

The PSAM also acts as the day-to-day internal escalation point, and point of
contact for clients, ensuring optimal client service as it relates to platform
performance, functionality, enhancements, and configuration while supporting
line management and operational excellence.

Responsibilities:

* Serve as the technical voice of the customer and advocate for your clients’
needs when escalating product issues.

* Closely monitor total time to resolve for your assigned customer support
cases and always ensure adherence to SLAs.

* Be an expert on the Client’s custom implementation and be able to resolve
issues pertaining to t

📌 Lead Platinum Support Account Manager (México)
🏢 Sprinklr
📍 México