The Collector is responsible for managing early to mid-stage delinquency across a portfolio of commercial equipment leases and loans. Operating within Concord Servicing's results-driven, client-focused environment, this role uses consultative collection techniques, strong financial acumen, and disciplined account management to minimize roll rates, protect portfolio performance, and deliver a professional experience for a diverse commercial client base. Success in this role is measured by KPI attainment, cure rates, and the quality of account documentation.

Requirements

Minimum 2-3 years of commercial collections experience; commercial equipment leasing or commercial lending strongly preferred.

• Working knowledge of the FDCPA and general collections compliance standards
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word) and the ability to navigate multiple systems simultaneously
• Demonstrated negotiation and problem-solving skills with a track record of meeting performance targets




• Strong verbal and written communication skills; professional and composed demeanor under pressure
• Ability to manage a high-volume queue with accuracy and urgency in a deadline-driven environmen

Duties and Responsibilities:

Portfolio & Delinquency Management

• Manage an assigned work list of commercial accounts in early to mid-stage delinquency across equipment lease and loan portfolios for multiple clients
• Execute daily outbound contact strategies via phone, email, and digital channels to negotiate payment resolutions and bring accounts to current status
• Establish, document, and track Promises to Pay (PTPs); conduct timely follow-up on broken arrangements and escalate recurring non-responders
• Identify accounts in mid-stage delinquency with elevated risk indicators and prioritize contact intensity to prevent further delinquency progression
• Process ACH and payment arrangements within delegated authority and ensure accurate posting and reconciliation

Client R

📌 Collections Specialist (Ciudad de México)
🏢 Concord
📍 Ciudad de México