Req ID:
375510

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Remote L3 production support engineer to join our team in GUADALAJARA, Jalisco (MX-JAL), Mexico (MX).

L3 Production Support Engineer

Mandatory Qualifications:
- Hands-on development experience in Core Java with at least 3 years of experience
- Should have worked on few Projects in Java tech stack.
- Candidate should clear coding interview using CoderPad.io with us.
- 6-9 overall Software experience
- Strong in Java
- Experience with SQL, Splunk, Git
- Hands on experience using Service now and process workflow
- Hands on Experience on AWS is preferable
- 3+ relevant experience on L3 support

Details:
- Actively provide support for resolution of L3 issues with detailed analysis, code fixes, and rigorous testing 3+ Years of Java L3 Production Support hands on Experience




- Work on supporting Product servers and clients on cutting-edge platforms. Contribute to our continuous improvement and continuous delivery
- Continually focus on enhancing the performance of the Java applications
- Experience working on DB and good with SQL queries
- Experience with using Splunk for debugging and logs
- Work effectively in collaboration with other team members
- Implement new tool functionalities that support changing business requirements
- Develop functions that automate provisioning and access management primary/secondary controls
- Develop functions that help improve user experience
- Provide technical feedback and support to Development teams
- Perform detailed RCA of issues in production, and implement corrective actions
- Validated collaboration and communication skills, being able to lead in a general environment
- Understanding of Agile principles will be added advantage.
- Participate in Requirements gathering, design and implementatio

📌 Remoteproduction support engineer (Guadalajara)
🏢 Ntt Data North America
📍 Guadalajara