Description and Requirements
"At BMC trust is not just a word - it's a way of life"
Description And Requirements
CareerArc Code

CA-PF

Hybrid
BMC empowers nearly 80% of the Forbes General 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage.

About The Role
Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. As a Customer Success Specialist (CSS) for Control-M, you will combine deep technical expertise with customer success best practices to help customers accelerate adoption, maximize business value, and achieve desired outcomes throughout their lifecycle.

Working closely with Customer Success Managers, Sales, Support, Services, and Product teams,



you will act as a trusted technical advisor, helping customers optimize their Control-M environments, adopt new capabilities, and successfully navigate implementations, upgrades, migrations, and modernization initiatives. This role is ideal for professionals who are passionate about enterprise automation, workloadorchestration, customer engagement, and technology-driven business outcomes.

The successful candidate will possess both strong customer-facing consulting skills and hands-on Control-M expertise, enabling them to confidently engage with administrators, architects, technical leaders, and business stakeholders alike.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
- Drive customer adoption and value realization throughout the customer lifecycle by executing Customer Success motions and engagement plans.
- Develop and execute adoption plans, workshops, webinars, healt

📌 Control-M Customer Success Specialist (Ciudad de México)
🏢 Bmc Software
📍 Ciudad de México