The Operations Analyst II supports the daily performance, reliability, and continuous improvement of operational and technology services. You will monitor systems, troubleshooting incidents, analyzing operational issues, and collaborating with teams to maintain efficient business operations. You will report to regional supervisor.

Key Responsibilities
- Monitor operational applications, and infrastructure to ensure service availability and performance.
- Troubleshoot incidents, service requests, and operational issues promptly.
- Collaborate with other teams and external partners to identify causes and implement corrective actions.
- Escalate critical issues to appropriate support teams and management.
- Maintain accurate records of incidents, resolutions, procedures, and operational documentation.
- Support process improvement programs and identify opportunities to increase efficiency and service quality.

Qualifications
- Bachelor's degree in Information Technology, Computer Science, Business, Engineering, or a related field, or equivalent work experience.




- Minimum 2 years of experience in operations, technical support, IT services.
- Troubleshooting
- Knowledge with applications and experience with ticketing or operational management tools.
- Fluent written and verbal communication skills in English.

Benefits like pension plan, medical and life insurance, salary will be reviewed in the interview meeting. This is a On-Site/Flex Friday.

How we work:
At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Adaptable Fridays. Schedules may vary by location.

About Us
PPG: WE PROTECT AND BEAUTIFY THE WORLD
®

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn mor

📌 Operations Analyst (Santiago de Querétaro)
🏢 Ppg
📍 Santiago de Querétaro