Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team,
that’s exactly what you’ll do every time you come to work As a Front Desk
Agent, you’re not just ensuring a seamless check-in and check-out process –
you’re spreading the light and warmth of hospitality by delivering memorable
experiences that make the stay for every guest.
RESPONSIBILITIES
Here's what you'll do during a typical day:
* Deliver a warm welcome: Greet guests upon arrival and complete the check-in
process, including verifying details, assigning rooms, issuing keys, and
providing welcome materials or bell service assistance
* Support efficient check-out: Process guest departures by verifying charges,
handling payments, issuing receipts, and using the point-of-sale system
accurately
* Provide hotel and local knowledge: Demonstrate comprehensive knowledge of
hotel offerings, room types, rates, promotions, and local area information to
assist with guest inquiries
* Promote hotel services: Use up-selling techniques to recommend hotel
amenities and maximize room and service revenue
* Delight our guests: Respond to guest requests, resolve concerns with care and
urgency, and effectively manage messages and communications
QUALIFICATIONS
This position requires meeting the following qualifications:
* 2+ years of experience in Front Office operations within luxury or Upper
Upscale hotels
* B2 level English proficiency.
* Knowledge of Forbes Travel Guide, LQA and/or AAA service standards.
* Proficiency in hotel PMS systems and Front Office operational processes.
* Experience managing VIP guests, groups, and loyalty programs.
* Strong service orientation and problem-solving skills.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the
qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with
Integrity and always doing the right thin
📌 Front Desk Agent (México)
🏢 Hilton
📍 México